Hub Lead - Operations, SPX Express (Halang Naic, Cavite)

SPX PHILIPPINES INC.; Halang; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX Philippines Inc. is seeking an Operations Hub Supervisor to oversee daily hub operations, ensuring smooth and efficient functioning in Cavite. You will monitor adherence to procedures and regulations, and coordinate with teams to maintain service levels.

You will lead team briefings, conduct weekly staff meetings, and regularly assess performance against KPIs. The role includes driving continuous improvement and supporting agency teams in resolving escalations.

Qualifications

• Experience in operations management is preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.

• Ensure adherence to established procedures, policies, and regulations.

• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.

• Drive continuous improvement in key performance indicators (KPIs) for the hub.

• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Coordinate with agency coordinators to manage and support agency teams.

• Handle additional tasks related to overall hub operations as needed.