Hub Lead - Operations, SPX Express (Macalelon, Quezon Province)

SPX PHILIPPINES INC.; Manila; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

SPX PHILIPPINES INC. in Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient fulfilment. You will lead briefings, assess team performance, and coordinate with agency teams to maintain high standards of productivity and customer service.

The role requires a Bachelor's degree and at least four years in supply chain or logistics, with proven experience in e-commerce fulfilment and a track record of KPI-driven results.

Qualifications

• Bachelor's degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

KPI analysis

Team coordination

Education

Bachelor's degree or higher in related fields

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.