Hub Coordinator - Operations, SPX Express (Los Banos, Laguna)

SPX PHILIPPINES INC.; Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

SPX PHILIPPINES INC. seeks an experienced Hub Operations Lead to oversee day‑to‑day hub activities, including last mile and first mile operations, parcel handling, and inventory control.

You will monitor hub KPIs, coordinate with agency teams, and drive process improvements to boost productivity. A Bachelor’s degree and 3+ years in logistics are required, with leadership experience preferred.

Qualifications

• Bachelor's degree required.
• At least 3 years in Logistics, Warehouse or Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Assist day-to-day hub operations (last mile and first mile).
• Inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conduct team briefings and document minutes of meetings.
• Monitor hub performance and KPI attainment.
• Create, review and validate hub reports.
• Support Customer Support escalations and drive process improvements.

Skills

Leadership

Microsoft Office

Shift work

Logistics knowledge

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations