Hub Lead - Operations, SPX Express (Suralla 2.0)

SPX PHILIPPINES INC.; Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

The Operations team at Shopee Manila oversees daily hub operations, ensuring smooth and efficient fulfillment of orders from intake to delivery. You will lead a dynamic team, drive adherence to procedures, and monitor KPIs to sustain performance.

Reporting to the Hub Operations lead, you will initiate process improvements, conduct weekly staff briefings, and coordinate with agency coordinators to support multiple lines of operation in a fast-paced ecommerce environment.

Qualifications

• Bachelor's degree or higher in related fields.
• 4+ years in supply chain & logistics, hub or warehouse.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Adhere to procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive KPI improvements for the hub.
• Implement process improvements to boost productivity.
• Assist Customer Support with escalation resolutions.
• Coordinate with agency coordinators to support agency teams.
• Handle additional hub operation tasks as needed.

Skills

Leadership

Warehouse operations

Logistics experience

E-commerce fulfilment

Education

Bachelor's degree

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e‑commerce fulfilment
• Other tasks related to the operations of the hub.