Hub Lead - Operations, SPX Express (CDO Cogon)

SPX Express; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Lead to oversee daily hub activities, ensuring smooth and efficient performance. The role requires leadership experience in a warehouse or hub setting and a strong track record in supply chain and logistics, including e-commerce fulfilment.

You will drive KPI improvements, coordinate with agency teams, support customer escalations, and lead regular staff meetings to boost productivity and compliance with procedures and policies.

Qualifications

• Bachelor's degree or higher in related fields.
• Experience leading teams in a division or hub environment.
• Minimum 4 years in Supply Chain & Logistics, including e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations to ensure smooth, efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvements to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Supply Chain

Logistics

E-commerce Fulfilment

Education

Bachelor's degree or higher

Job description

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.