Hub Coordinator - Operations, SPX Express (Tangkalan,Occidental Mindoro)

Shopee; Philippines; On-site; PHP 391,000 - 725,000; Full time

Job summary

Shopee is seeking a Hub Operations professional to support day-to-day logistics activities across last mile and first mile operations within the designated hub. The role includes briefing teams, tracking KPIs, and ensuring accurate reporting and productivity improvements.

The ideal candidate has a Bachelor's degree with 3+ years in logistics, proven leadership in a warehouse or hub, and experience in payments processing. Flexibility for shifts and cluster assignments is required.

Qualifications

• Bachelor's degree in relevant field.
• 3+ years in Logistics, Warehouse and Distribution.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work per team schedules.
• Learning mindset and able to perform hub admin tasks.

Responsibilities

• Assists in day-to-day hub operations (last mile and first mile activities).
• Conducts team briefing and documents minutes.
• Monitors hub performance to meet KPIs.
• Creates, reviews and validates hub reports.
• Supports Customer Support in resolving escalations.
• Implements process improvements to boost hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators for agency teams.
• Other hub operations tasks.

Skills

Leadership

MS Office

Education

Bachelor's Degree

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations