Hub Coordinator - Operations, SPX Express (Sta. Catalina, Bayawan)

SPX Express; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

SPX Express is seeking a Hub Operations professional to support day-to-day hub activities in a Manila-based facility. Responsibilities include inbounding, sorting, rider dispatch, inventory management, and payments processing. The role requires leadership experience in a warehouse or hub setting and a readiness to work shifts.

The successful candidate will monitor KPIs, generate hub reports, coordinate with agency teams, and contribute to process improvements across the hub operations.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in Logistics, Warehouse and Distribution.
• Experience leading teams in warehouse/hub environments is preferred.
• Experience with payments processing or similar function is required.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Assist day-to-day hub operations (first and last mile) including inbounding, sorting, rider dispatch and inventory management.
• Monitor hub performance to ensure productivity and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support with escalation calls.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform additional tasks to support hub operations.

Skills

Leadership

Shift work

Continuous learning mindset

Payments processing

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations