Hub Coordinator - Operations SPX Express Pambujan

SPX Express; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Associate to support day-to-day hub activities, including inbounding, sorting, dispatch, and inventory control. You will lead briefings, monitor KPI targets, and help resolve customer escalations with the support team.

The role requires a Bachelor 9s Degree, 3+ years in logistics/warehousing, shift flexibility, and strong proficiency in Microsoft Office. Willingness to be assigned anywhere in the designated cluster is expected.

Qualifications

• Bachelor 9s Degree required; field unspecified.
• 3+ years in Logistics, Warehouse or Distribution; e-commerce fulfillment a plus.
• Leadership experience in a hub or warehouse environment preferred.
• Experience with payments processing or similar function preferred.
• Proficient in Word, Excel, and PowerPoint; able to work shifts as needed.

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile) including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conducts team briefings and documents meeting minutes.
• Supports in monitoring the hub KPI performance to meet targets.
• Creates, reviews and validates hub reports.
• Assists Customer Support in resolving escalated calls.
• Implements process improvement initiatives to boost hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators overseeing agency teams.
• Performs other hub operation tasks as required.

Skills

Leadership

Logistics experience

Payments processing

MS Office

Shift work

Learning mindset

Administrative tasks

Education

Bachelor 9s Degree

Tools

Microsoft Office

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.


• Conducts team briefing and documents minutes of the meeting


• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.


• Creates, reviews and validates reports of the Hub


• Assists Customer Support team in call outs to solve Customer support escalations


• Implements process improvement initiatives & projects geared towards increasing Hub productivity


• Handle payment transactions and other payment processes


• Coordinates with agency coordinators in overseeing agency teams


• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations