Hub Coordinator - Operations, SPX Express (IloIlo)

Shopee; Philippines; On-site; PHP 550,000 - 850,000; Full time

Job summary

Shopee is seeking a Hub Operations Lead to manage day-to-day hub activities, lead briefings, monitor KPIs, and produce hub reports in the Philippines.

Responsibilities include supporting customer support escalations, driving productivity initiatives, handling payments, and coordinating with agency teams. Shift-based work and cluster-wide assignments are expected.

Qualifications

• Bachelor's degree holder in a related field.
• 3+ years of logistics, warehouse and distribution experience.
• Experience leading teams in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work according to team schedules.
• Continuous learning mindset with administrative hub tasks.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory control).
• Conduct team briefings and document meeting minutes.
• Monitor hub performance and ensure KPI targets are met.
• Create, review and validate hub reports.
• Assist Customer Support in resolving escalations via calls.
• Drive process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for overseeing agency teams.
• Perform other hub operations tasks as needed.

Skills

Leadership in hub/warehouse

Payments processing

Logistics and distribution experience

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations