Hub Coordinator - Operations, SPX Express (IloIlo)

SPX Express; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

SPX Express Manila hub seeks an experienced Hub Operations professional to oversee day-to-day logistics activities, including parcel inbounding, sorting, rider dispatch, and inventory control. You will help drive KPI performance and coordinate with agency teams to ensure smooth operations.

The role requires a Bachelor's degree, at least 3 years in logistics, leadership in hub environments, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assists in the day-to-day hub operation, including parcel inbounding and sorting.
• Rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of meetings.
• Supports hub performance monitoring to meet KPI targets.
• Creates, reviews and validates hub reports.
• Assists Customer Support with escalations.
• Implements process improvement initiatives to raise productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators and oversees agency teams.
• Other hub operation tasks as assigned.

Skills

Leadership

Team coordination

Administrative tasks

Payment processing

Education

Bachelor’s Degree Holder

Tools

Microsoft Office

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations