Hub Coordinator - Operations, SPX Express (Halang Naic, Cavite)

SPX Express; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

SPX Express is seeking a dedicated Hub Operations Lead to manage day-to-day activities in the Manila hub. The role covers inbound/outbound parcel handling, dispatch, inventory control, and KPI monitoring to ensure productivity targets are met.

The ideal candidate has a Bachelor’s degree with 3+ years in logistics or warehousing, leadership experience, and proficiency in MS Office. Willingness to be assigned across the cluster and to work shifts is required.

Qualifications

• Bachelor’s degree required.
• At least 3 years in logistics, warehouse or distribution.
• Experience leading a team in warehouse/hub environment preferred.
• Experience in payments processing or related function.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Strong learning mindset and ability to handle hub operations tasks.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile activities).
• Conduct team briefings and document minutes.
• Monitor hub performance and meet KPI targets.
• Create, review and validate hub reports.
• Support Customer Support in resolving escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for oversight.
• Perform other hub operation tasks as needed.

Skills

Leadership

Team management

Continuous learning mindset

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations