Hub Coordinator - Operations, SPX Express (Batangan, Valencia)

SPX Express; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

SPX Express is seeking a Hub Operations role to support day-to-day hub activities in Manila, including inbounding, sorting, dispatch, and inventory control. You will lead briefings, track KPI targets, and assist in reporting to ensure efficient hub performance.

The ideal candidate has at least 3 years in logistics with leadership experience in a warehouse or hub, and is proficient in MS Office. Willingness to work shifts and be assigned across the cluster is required.

Qualifications

• Bachelor’s degree required.
• At least 3 years in Logistics, Warehouse and Distribution.
• Leadership experience in warehouse or hub preferred.
• Experience in payments processing.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work.

Responsibilities

• Assist in day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefing and document meeting minutes.
• Support in monitoring Hub performance and KPI targets.
• Create, review and validate Hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators on agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Microsoft Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations