Hub Coordinator - Operations, SPX Express (Mabalacat, Sta. Maria Pampanga)

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express is seeking a Hub Operations Leader to oversee day-to-day hub activities, including inbounding, sorting and rider dispatch. The role focuses on productivity, KPI achievement, and accurate reporting while supporting customer escalations and payments processing.

The candidate should have a Bachelor’s degree, 3+ years in logistics, and prior leadership in a hub environment, with willingness to be assigned across the cluster and to work shifts as needed.

Qualifications

• Bachelor's degree in any field.
• 3+ years in Logistics, Warehouse and Distribution; e-commerce fulfillment is a plus.
• Holds leadership experience in a warehouse or hub.
• Experience in payments processing or similar function.
• Intermediate MS Office proficiency.
• Willing to be assigned anywhere in the designated Cluster.
• Able to work shifts as per team schedules.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting and dispatch.
• Monitor hub performance to meet KPIs.
• Create, review and validate hub reports.
• Support customer escalations with call-outs.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee teams.
• Perform additional tasks to support hub operations.

Skills

Microsoft Office

Excel

PowerPoint

Education

Bachelor's Degree

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations