Hrsc Specialist - Amer

Ihg, L.C.; Philippines; On-site; PHP 300,000 - 460,000; Full time

Job summary

IHG, L.C. in the Philippines is seeking an HRSC Specialist - AMER to provide first line HR support across the employee lifecycle, handling inquiries, data updates, and document generation.

You will work with ServiceNow, maintain HR data, prepare contracts and letters, and complete administrative tasks with accuracy and timely responses. This role requires 1-2 years in HR Shared Services, strong PC skills, and clear communication to internal customers.

Qualifications

• High School Diploma or equivalent combination of education and work-related experience.
• Typically 1–2 years HR Shared Services experience.
• Demonstrated strong PC skills including proficiency in a variety of software packages (Excel, Word, PowerPoint, Outlook, e-mail, etc.).
• Demonstrated effective oral and written communication skills for internal and external customers.

Responsibilities

• Provide first line HR support for employees, managers and HR for different aspects of HR administration activities related to the end to end employee life cycle processes in accordance to established guidelines and business process.
• Maintain and update data within the HR system ensuring adherence to standard operation procedure. Process mass data change requests with high accuracy and within service level agreements.
• Generate contracts, offer letters, and other related documents as required in accordance to service level agreements.
• Provide service to internal colleagues by responding to HR inquiries via telephone and support tickets through ServiceNow. Follow protocols and ensure follow up until resolution.
• Complete assigned administrative tasks as assigned.

Skills

HR Shared Services

Communication

Data analysis

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Excel

Word

PowerPoint

Outlook

ServiceNow

Job description

Job Description - HRSC Specialist - AMER

Description

Key Accountabilities:

• Provide first line HR support for employees, managers and HR for different aspects of HR administration activities related to the end to end employee life cycle processes in accordance to established guidelines and business process
• Maintain and update data within the HR system ensuring adherence to standard operation procedure. Process mass data change requests that are in scope (Employee change, initiate one time payments, supervisory changes, acquisitions) with high degree of accuracy and within expected service level agreements
• Generate contracts, offer letter documents, and other related documents as required in accordance to service level agreements
• Provide service to internal colleagues by responding to wide array of HR inquiries received via telephone and support tickets through ServiceNow. Utilize appropriate resources, follow protocols and ensure appropriate follow up until resolution
• Complete assigned administrative tasks as assigned

Required Education, Experience, Technical Skills and Knowledge:

Education:

High School Diploma or equivalent combination of education and work-related experience

Critical Expertise & Experience:

Typically 1 – 2 years HR Shared Services experience

Technical Skills and Knowledge:

Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, etc.).

Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.

Demonstrated ability to analyze basic database information for the purpose of accurately tracking/retrieving/maintaining/storing data and reporting trends or inconsistencies.

Demonstrated ability to follow protocols and service level agreements

Demonstrated problem-solving skills for the purpose of maintaining the daily flow of work, answering questions, resolving issues and producing reports.

Required Education, Experience, Technical Skills and Knowledge

Required Education, Experience, Technical Skills and Knowledge

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