HRIS Training Specialist: AI-Driven HR Tech Enablement

White & Case Global Operations Center Manila; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking an Analyst, HRIS Training to drive user adoption of HR technology platforms such as Workday and ServiceNow HRSD. You will design, develop and continuously improve training that enables colleagues to use People systems confidently in a global environment.

The role collaborates with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to translate system changes and requirements into targeted learning solutions,

Responsibilities

• Needs Analysis & Stakeholder Partnership: Conduct structured training needs analysis driven by process changes, system enhancements, new implementations, performance gaps and operational requirements, using available data and analytics to identify patterns and priorities.
• Needs Analysis & Stakeholder Partnership: Partner with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to understand objectives, user journeys, pain points and change impacts.
• Needs Analysis & Stakeholder Partnership: Identify risks to adoption or performance and recommend targeted learning interventions.
• Needs Analysis & Stakeholder Partnership: Use AI and reporting tools to analyze usage, support tickets and learner feedback to refine needs analysis and prioritize initiatives.
• Design: Apply adult learning principles to define learning outcomes and performance objectives aligned with role, region and learner segment.
• Design: Design and develop instructor-led, virtual and self-paced learning programs based on identified gaps and objectives.
• Design: Translate HR processes and system functionalities into learner-friendly training content using AI tools for drafting and tailoring materials, including quick reference guides, how-to videos, e-learning modules and microlearning, system simulations and practice exercises, knowledge checks, assessments and certification materials aligning with the Firm’s visual identity.
• Design: Ensure all training content is accurate, reflects current system configuration, processes and controls, and updated with releases and enhancements.
• Design: Implement new training methods and modalities using approved technologies, authoring tools and AI capabilities to drive continuous improvement and scalability.
• Development: Deliver scheduled instructor-led training (in-person, virtual or hybrid) on People technology systems for audiences of varying role, size and seniority.
• Development: Facilitate Firm-wide/Function-wide training initiatives, including informational sessions, demos, workshops, roadshows, Train-the-Trainer sessions and knowledge transfer.
• Development: Apply adult learning techniques in delivery (interaction, practice, reinforcement and real-world scenarios) to maximize engagement and retention.
• Development: Adapt delivery approach based on audience feedback, cultural context and learner needs.
• Development: Publish, assign and maintain digital courses and learning paths in the Firm’s Learning Management System(s).
• Logistics: Manage training communications and invitations, enrollment and scheduling to ensure learners can register and access digital content and resources on time.
• Logistics: Develop and maintain training records, including class schedules and attendance trackers using the Firm’s Learning Management System and standard reporting.
• Logistics: Coordinate with stakeholders and support teams to ensure training environments, test data and system access are in place when needed.
• Logistics: Communicate and report attendance, completion rates and participation metrics to relevant stakeholders.
• Evaluation, Reporting and Support: Design and administer formative and summative evaluations to measure learning effectiveness, behavior change and impact on KPIs.
• Evaluation, Reporting and Support: Apply evaluation models to assess and report on the effectiveness of learning programs across the training lifecycle.
• Evaluation, Reporting and Support: Use data and AI-enabled analytics to identify trends, knowledge gaps and improvement opportunities, and to refine content, delivery methods and support materials.
• Evaluation, Reporting and Support: Provide post-training support to learners through phone, chat and remote access, escalating issues requiring second-line support as appropriate.
• Evaluation, Reporting and Support: Contribute to and maintain an up-to-date knowledge base and self-service resources to reduce repetitive inquiries and enhance user self-sufficiency.
• Evaluation, Reporting and Support: Participate in and lead special projects and tasks as assigned by the HRIS Training Manager, including change initiatives, pilots, testing and global rollouts.

Job description

White & Case Global Operations Center Manila is seeking an Analyst, HRIS Training to drive user adoption of HR technology platforms such as Workday and ServiceNow HRSD. You will design, develop and continuously improve training that enables colleagues to use People systems confidently in a global environment.

The role collaborates with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to translate system changes and requirements into targeted learning solutions,