Analyst, HRIS Training

White & Case Global Operations Center Manila; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking an Analyst, HRIS Training to drive user adoption of HR technology platforms such as Workday and ServiceNow HRSD. You will design, develop and continuously improve training that enables colleagues to use People systems confidently in a global environment.

The role collaborates with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to translate system changes and requirements into targeted learning solutions,

Responsibilities

• Needs Analysis & Stakeholder Partnership: Conduct structured training needs analysis driven by process changes, system enhancements, new implementations, performance gaps and operational requirements, using available data and analytics to identify patterns and priorities.
• Needs Analysis & Stakeholder Partnership: Partner with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to understand objectives, user journeys, pain points and change impacts.
• Needs Analysis & Stakeholder Partnership: Identify risks to adoption or performance and recommend targeted learning interventions.
• Needs Analysis & Stakeholder Partnership: Use AI and reporting tools to analyze usage, support tickets and learner feedback to refine needs analysis and prioritize initiatives.
• Design: Apply adult learning principles to define learning outcomes and performance objectives aligned with role, region and learner segment.
• Design: Design and develop instructor-led, virtual and self-paced learning programs based on identified gaps and objectives.
• Design: Translate HR processes and system functionalities into learner-friendly training content using AI tools for drafting and tailoring materials, including quick reference guides, how-to videos, e-learning modules and microlearning, system simulations and practice exercises, knowledge checks, assessments and certification materials aligning with the Firm’s visual identity.
• Design: Ensure all training content is accurate, reflects current system configuration, processes and controls, and updated with releases and enhancements.
• Design: Implement new training methods and modalities using approved technologies, authoring tools and AI capabilities to drive continuous improvement and scalability.
• Development: Deliver scheduled instructor-led training (in-person, virtual or hybrid) on People technology systems for audiences of varying role, size and seniority.
• Development: Facilitate Firm-wide/Function-wide training initiatives, including informational sessions, demos, workshops, roadshows, Train-the-Trainer sessions and knowledge transfer.
• Development: Apply adult learning techniques in delivery (interaction, practice, reinforcement and real-world scenarios) to maximize engagement and retention.
• Development: Adapt delivery approach based on audience feedback, cultural context and learner needs.
• Development: Publish, assign and maintain digital courses and learning paths in the Firm’s Learning Management System(s).
• Logistics: Manage training communications and invitations, enrollment and scheduling to ensure learners can register and access digital content and resources on time.
• Logistics: Develop and maintain training records, including class schedules and attendance trackers using the Firm’s Learning Management System and standard reporting.
• Logistics: Coordinate with stakeholders and support teams to ensure training environments, test data and system access are in place when needed.
• Logistics: Communicate and report attendance, completion rates and participation metrics to relevant stakeholders.
• Evaluation, Reporting and Support: Design and administer formative and summative evaluations to measure learning effectiveness, behavior change and impact on KPIs.
• Evaluation, Reporting and Support: Apply evaluation models to assess and report on the effectiveness of learning programs across the training lifecycle.
• Evaluation, Reporting and Support: Use data and AI-enabled analytics to identify trends, knowledge gaps and improvement opportunities, and to refine content, delivery methods and support materials.
• Evaluation, Reporting and Support: Provide post-training support to learners through phone, chat and remote access, escalating issues requiring second-line support as appropriate.
• Evaluation, Reporting and Support: Contribute to and maintain an up-to-date knowledge base and self-service resources to reduce repetitive inquiries and enhance user self-sufficiency.
• Evaluation, Reporting and Support: Participate in and lead special projects and tasks as assigned by the HRIS Training Manager, including change initiatives, pilots, testing and global rollouts.

Job description

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

Position Summary:

The Analyst, HRIS Trainingdrives successful user adoption and readiness of HR technology platforms, including but not limited to Workday and ServiceNow HR Service Delivery (HRSD), mostly across the People Function. This roleleveragesdata, AI-poweredtoolsand adult learning principles to design, deliver and continuously improve training that enables colleagues to use People systems confidently and effectively.

The role bridges HR processes, HRtechnologyand colleague capability by partnering with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to translate system changes, business requirements and operational processes into targeted learning solutions, readinessprogramsand performance support.

The ideal candidate combines HR process knowledge, instructional designexpertise, AI-enabled content development, systemproficiencyand strong facilitation skills to support successful HR technology adoption in a global environment.

Duties and Responsibilities:

1. Needs Analysis & Stakeholder Partnership

• Conduct structured training needs analysis driven by process changes, system enhancements, new implementations, performance gaps and operational requirements, using available data and analytics toidentifypatterns and priorities.
• Partner with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to understand businessobjectives,userjourneys, painpointsand change impacts.
• Identifyrisks to adoption or performance and recommend targeted learning interventions.
• Use AI and reporting tools to analyze usage, supportticketsand learner feedback to refine needs analysis and prioritize initiatives.

2. Design

• Apply adult learning principles to define learning outcomes and performanceobjectivesaligned with role,regionandlearnersegment
• Designand developinstructor-led,virtualand self-paced learning programs based onidentifiedgaps, operationalobjectivesbased on theoverall learning strategy.
• Translate HR processes and system functionalitiesinto clear, learner-friendly training content that leverages AI tools for drafting and tailoring materials,including quick reference guides, “how-to” videos, e-learning modules and microlearning, system simulations and practice exercises, knowledge checks, assessments and certification materialsaligningwith the Firm’s visual identity.
• Ensure all training content isaccurate, reflects current system configuration, businessprocessesand controls, and is updated in line with releases and enhancements.
• Implement new training methods and modalities using approved technologies, authoringtoolsand AI capabilities to drive continuous improvement and scalability.

3. Development

• Deliver scheduled instructor-led training (in-person, virtual or hybrid) on People technology systems and applications for audiences of varyingrole,sizeand seniority.
• Facilitate Firm-wide/Function-widetraining initiatives, including informational sessions, demos, workshops, roadshows, Train-the-Trainer sessionsand knowledge transfer sessions.
• Apply adult learning techniques in delivery (interaction, practice,reinforcementand real-world scenarios) to maximize engagement and retention.
• Adapt delivery approach based on audience feedback, culturalcontextand learner needs.
• Publish,assignandmaintaindigital courses and learning paths in the Firm’s Learning Management System(s)

4. Logistics

• Manage trainingcommunications andinvitations,enrollmentand scheduling to ensure learners can register and access digital content and resources on time.
• Develop andmaintaintraining records, including class schedules,andattendance trackers using the Firm’s Learning Management System and standard reporting.
• Coordinate with stakeholders and support team ensuring training environments, test data and system accessare in place, when needed.
• Communicate and report attendance, completionratesand participation metrics to relevant stakeholders.

5. Evaluation, Reporting and Support

• Design and administer formative and summative evaluations to measure learning effectiveness,behaviorchange and impact on key performance indicators.
• Apply established evaluation models (for example, Kirkpatrick or similar) to assess and report on the effectiveness of learning programs across the training lifecycle
• Use data,andAI-enabled analytics toidentifytrends, knowledgegapsand improvement opportunities, and to refine content, deliverymethodsand support materials.
• Provide post-training support to learners through phone, chat and remote access, escalating issues requiring second-tier support or technical remediation asappropriate.
• Contribute to andmaintainan up-to-date knowledge base and self-service resources to reduce repetitive inquiries and enhance user self-sufficiency.

• Participate in and lead special projects and tasks as assigned by the HRIS Training Manager, including change initiatives, pilots,testingand global rollouts.

This role reports to

Manager, HRIS Training

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.