Senior Training Analyst

8004 Accenture Inc Company; Quezon City; On-site; PHP 350,000 - 700,000; Full time

Job summary

Accenture is seeking an Instructor Senior Analyst for our Quezon City operations, returning to the office setup. You will deliver classroom and online training, manage batches of 5 to 25 participants, and develop courses across multiple markets and products.

You will identify training needs, lead policy briefings, and collaborate with business teams to drive top performance, coaching, and performance tracking.

Qualifications

• Standard Trainer Profile
• At least 2 years’ experience in the field of training/learning
• At least 6 months Contact Center experience
• Individual Contributor
• No domain

Responsibilities

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

Skills

Standard Trainer Profile

Training/learning experience

Job description

Accenture is seeking an Instructor Senior Analyst for our Quezon City operations, returning to the office setup. You will deliver classroom and online training, manage batches of 5 to 25 participants, and develop courses across multiple markets and products.

You will identify training needs, lead policy briefings, and collaborate with business teams to drive top performance, coaching, and performance tracking.