HR Team Leader

ACCPRO International; Taguig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading HR services firm in the Philippines is seeking a HR Operations Manager to lead and manage the HR shared services team. You will focus on the full employee lifecycle from attraction to offboarding, ensuring high-quality deliverables and operational efficiency. The role requires a Bachelor's degree and at least 3 years of experience in similar environments, along with proficiency in relevant HR systems. This position offers a flexible work schedule and aims to enhance employee experience while maintaining confidentiality.

Qualifications

• Minimum 3 years of experience leading a team in global/shared services environments.
• Expertise in Talent/Onboarding, HR processes, ATS/Hiring/ERP systems.
• Experience in multicultural and fast-paced/shared services environments.

Responsibilities

• Manage talent, onboarding, and employee lifecycle data processes.
• Oversee daily operational functions including case management.
• Lead team performance, monitor progress, and implement development plans.

Skills

Proficient in Workday

Strong problem-solving skills

Communication skills

Conflict management

Organized

Result-oriented

Education

Bachelor’s degree in HR Management, Psychology, or related field

Tools

Microsoft Office

Job description

Job Description

WORK SCHEDULE: 3:00 PM – 12:00 AM (MNL) / 8:00 AM – 5:00 PM (CET)

JOB SUMMARY:

Lead and manage the daily operations of the HR shared services team, focusing on the full employee lifecycle—from attraction and hiring to development, retention, and offboarding. Ensure team engagement, high-quality deliverables, and operational efficiency while supporting stakeholders to enhance the employee experience and maintain confidentiality.

DUTIES & RESPONSIBILITIES:

• Manage talent, onboarding, and employee lifecycle data processes, ensuring accuracy and efficiency.
• Oversee daily operational functions, including case management, task distribution, and SLA achievement.
• Act as subject matter expert for process-related queries and support team training and development.
• Lead team performance, monitor progress, provide guidance, and implement development plans.
• Contribute to SOPs, continuous improvement initiatives, and HR reporting/analytics.
• Build and maintain strong relationships with HR partners and stakeholders across geographies.

QUALIFICATIONS:

• Bachelor’s degree in HR Management, Psychology, or related field.
• Minimum 3 years leading a team in global/shared services environments.
• Expertise in Talent/Onboarding, HR processes, ATS/Hiring/ERP systems, and employee lifecycle management.
• Experience in multicultural and fast-paced/shared services environments.

SKILLS & COMPETENCIES:

• Proficient in Workday or relevant ATS/Hiring/ERP systems and Microsoft Office tools.
• Strong problem-solving, relationship-building, communication, and conflict management skills.
• Organized, result-oriented, able to manage multiple priorities, and work independently.
• Ability to take initiative, make sound decisions, and lead effectively under challenging situations.

WORK SHIFT

• Flexible to cover CET/AEST schedules when applicable.

Working Location

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