HR Officer (HCM)

SM Supermalls; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

SM Supermalls is one of Southeast Asia’s largest mall developers and operators, with 90 malls in the Philippines and 9 in China. It is owned by SM Prime Holdings, Inc., a leading integrated property developer in the region.

Join us to enhance employee experiences by delivering robust HR systems, timely timekeeping, and data-driven insights that support strategic goals and service excellence across our malls and teams.

Qualifications

• Manages and maintains HR systems, user access, and accurate system data.
• Monitors and verifies timekeeping data for employees, interns, and service providers.
• Organizes HR data for analysis, reporting insights, and data-driven decisions.
• Develops and implements HR processes, learning tools, and communications.
• Resolves tickets and ensures timely HR service delivery with good engagement.

Responsibilities

• Manages and maintains HR systems, user access, and accurate system data while collaborating with internal partners and vendors for issue resolution
• Monitors and verifies timekeeping data, ensuring accuracy and timely processing for employees, interns, and service providers
• Organizes HR data for analysis, reporting insights, and supporting data-driven decision making
• Develops and implements HR process improvements, learning tools, and communication materials using modern tools, automation, and best practices
• Ensures excellent service delivery by resolving tickets efficiently, maintaining engagement, and meeting turnaround times for HR services

Skills

Change Management

Communication

Complaint Management

Customer Orientation

Data Management & Integrity

Knowledge Management

Problem Solving

Process Optimization

Project Management

Quantitative Analysis

System Operational Management

Job description

3 - 5 Years

Job Description

Group Company: Shopping Center Management Corporation

Position description: Promotes excellent service delivery through efficient and effective Human Resources systems management, provision of up-to-date communication and learning tools for system users, and development of process improvements to support the Human Resources Group’s overall goals and strategies, enhancing the employee experience.

Primary Responsibilities:

• Manages and maintains HR systems, user access, and accurate system data while collaborating with internal partners and vendors for issue resolution
• Monitors and verifies timekeeping data, ensuring accuracy and timely processing for employees, interns, and service providers
• Organizes HR data for analysis, reporting insights, and supporting data-driven decision making
• Develops and implements HR process improvements, learning tools, and communication materials using modern tools, automation, and best practices
• Ensures excellent service delivery by resolving tickets efficiently, maintaining engagement, and meeting turnaround times for HR services

Intermediate in Change Management

Basic in Change Management

Intermediate in Communication

Basic in Communication

Intermediate in Complaint Management

Basic in Complaint Management

Intermediate in Customer Orientation

Basic in Customer Orientation

Intermediate in Data Management & Integrity

Basic in Data Management & Integrity

Intermediate in Knowledge Management

Basic in Knowledge Management

Intermediate in Problem Solving

Basic in Problem Solving

Intermediate in Process Optimization

Basic in Process Optimization

Intermediate in Project Management

Basic in Project Management

Intermediate in Quantitative Analysis

Basic in Quantitative Analysis

Intermediate in System Operational Management

Basic in System Operational Management

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.