HR Supervisor: Employee Relations Leader in BPO

INTELEGENCIA BPO LLC CORP.; Tarlac City; On-site; PHP 360,000 - 540,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in the Philippines seeks an experienced HR Supervisor to oversee day-to-day HR operations, lead HR staff, and ensure a compliant workplace across its operations.

This hands-on HR role requires guiding employees and leaders on policies, resolving employee relations matters, and ensuring timely, confidential handling of cases. The successful candidate will drive engagement, retention, and performance management in a fast-paced BPO environment.

Qualifications

• 3-5 years of HR experience, preferably in a BPO or call center.
• Previous supervisory or team-lead experience within HR.
• Experience supporting a large employee population in a fast-paced environment.
• Hands-on experience managing employee relations cases, including grievances and investigations.
• Knowledge of Philippine labor laws, DOLE regulations, and employment standards.
• Experience collaborating with Operations Managers, Team Leaders, and senior management.
• Ability to manage multiple employee cases with confidentiality and accuracy.
• Strong communication, interpersonal, conflict-resolution, and counseling skills.
• Willingness to work onsite according to shift and business needs.

Responsibilities

• Supervise and guide HR staff in delivering day-to-day HR services.
• Manage employee relations matters, including grievances, complaints, workplace conflicts, disciplinary cases, and administrative investigations.
• Provide guidance to employees, Team Leaders, Operations Managers, and other stakeholders regarding company policies, procedures, and HR processes.
• Oversee the documentation and management of disciplinary actions, performance concerns, and attendance-related cases.
• Partner with Operations leaders to address employee concerns, improve retention, and strengthen workplace engagement.
• Conduct employee counseling sessions, case discussions, and exit interviews as needed.
• Ensure employee relations cases are properly documented, handled confidentially, and resolved within appropriate timelines.
• Support performance management initiatives, including coaching, corrective actions, and performance improvement plans.
• Monitor employee engagement and identify opportunities to improve morale, retention, and workplace culture.
• Ensure HR practices align with company policies and applicable Philippine labor laws and regulations.
• Prepare HR reports, case summaries, investigation records, and other employee-related documentation for management review.
• Coordinate with Recruitment, Training, Payroll, Operations, and other relevant departments to address employee-related matters.
• Support HR programs, company events, employee engagement activities, and other organizational initiatives.
• Perform other HR-related duties as assigned.

Skills

HR supervision

Employee relations

Policy guidance

Communication

Conflict resolution

Documentation

Performance management

People management

Job description

INTELEGENCIA BPO LLC CORP. in the Philippines seeks an experienced HR Supervisor to oversee day-to-day HR operations, lead HR staff, and ensure a compliant workplace across its operations.

This hands-on HR role requires guiding employees and leaders on policies, resolving employee relations matters, and ensuring timely, confidential handling of cases. The successful candidate will drive engagement, retention, and performance management in a fast-paced BPO environment.