HR Specialist/Assistant

Gratitude Philippines; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service provider in Metro Manila is looking for a Customer Service Representative to deliver exceptional service across multiple communication channels. The ideal candidate will have a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include resolving customer inquiries, maintaining accurate records, and following up to ensure customer satisfaction. Strong communication and typing skills are essential for success in this fast-paced environment.

Qualifications

• 1-3 years of experience in customer service.
• Able to maintain accurate records of customer interactions.
• Patience and empathy when dealing with customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication and interpersonal skills

Proficient typing skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficient typing skills
• Qualities and Traits: Patience and empathy when dealing with customers
• Responsibilities and Duties: Ability to work in a fast-paced environment