HR Analyst / HR Operations | BPO Setting | Willing to join ASAP!

Hinduja Global Solutions; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Hinduja Global Solutions in Manila is seeking an HR Operations Support professional to manage AskHR/ServiceNow inquiries, update knowledge bases, and handle email responses. You will execute HR case management with proper documentation and ensure timely resolutions.

You will support onboarding, respond to policy and benefits questions, collaborate with HR teams, ensure data accuracy in HR systems, and look for ways to improve processes and employee experience while working onsite in Bridgetowne,

Qualifications

• College Level with at least 1 year of experience in HR operations, HR shared services, or HR support functions.
• Proficiency in HRIS platforms, preferably Workday.
• Experience with ServiceNow is an advantage.
• Prior experience in a Shared Services or BPO environment is preferred.
• Strong verbal and written communication skills.
• Willing and able to work onsite in Bridgetowne, Quezon City, on a graveyard shift.

Responsibilities

• HR Operations Support: Manage AskHR/ ServiceNow inquiries, update Knowledge Base, escalate chatbot issues, and respond to emails.
• Execute HR case management activities with proper documentation, routing, and timely resolution.
• Support workflow execution across HR processes, including employee movements and data updates.
• Coordinate new hire onboarding activities with accurate processing of requirements and timely task completion.
• Provide end-to-end employee inquiry resolution on HR policies, benefits, processes, and records.
• Collaborate with HR teams and support units to ensure smooth HR service delivery.
• Maintain service accuracy and adherence to HR guidelines, SLAs, and compliance standards.
• Identify opportunities to improve HR processes, documentation, and employee experience.
• Stay updated on HR systems, tools, and best practices relevant to HR service delivery.
• Compliance of Admin Deliverables: Ensure proper documentation and compliance across HR cases and onboarding files.
• Maintain accurate information in HR systems, case management platforms, onboarding tools, and employee databases.
• Adhere to HR policies, data privacy standards, and internal controls.
• Support audit requirements with complete and accurate HR documentation.

Skills

Communication skills

Team collaboration

Education

College Level with HR ops experience

Tools

Workday

ServiceNow

Job description

Key Responsibilities

• HR Operations Support

  • Manage AskHR/ ServiceNow inquiries across multiple channels, including Knowledge Base content updates, chatbot escalation handling, and email inquiry responses.

  • Execute HR case management activities, ensuring proper documentation, routing, and timely resolution of cases.

  • Support workflow execution across HR processes, including employee movements, data updates, and policy-driven transactions.

  • Coordinate new hire onboarding activities, ensuring accurate processing of requirements, timely completion of tasks, and positive new-hire experience.

  • Provide end-to-end employee inquiry resolution by addressing questions related to HR policies, benefits, processes, and employment records.

  • Collaborate with HR teams, business units, and support functions to ensure smooth and efficient HR service delivery.

  • Maintain service accuracy and adherence to established HR guidelines, SLAs, and compliance standards.

  • Identify opportunities to improve HR processes, documentation, and employee experience.

  • Stay updated on HR systems, tools, and best practices relevant to HR service delivery.

• Compliance of Admin Deliverables

  • Ensure proper documentation and compliance across HR cases, onboarding files, employee records, and workflow transactions.

  • Maintain accurate and updated information in HR systems, including case management platforms, onboarding tools, and employee databases.

  • Adhere to all applicable HR policies, data privacy standards, and internal controls.

  • Support audit requirements by ensuring completeness and accuracy of HR documentation.

Required Qualifications

• College Level with at least 1 year of experience in HR operations, HR shared services, or HR support functions

• Proficiency in HRIS platforms, preferably Workday.

• Experience with ServiceNow is an advantage.

• Prior experience in a Shared Services or BPO environment is preferred.

• Strong verbal and written communication skills

• Willing and able to work onsite in Bridgetowne, Quezon City, on a graveyard shift schedule.