HR Services Delivery Specialist

JG Summit Holdings, Inc.; Philippines; Hybrid; PHP 335,000 - 670,000; Full time

Job summary

Cebu Pacific is seeking an HR Operations professional to own end-to-end staff lifecycle processes, maintain accurate records, and coordinate benefits in a hybrid Pasay-based role.

You will handle onboarding, separations, and HR documentation, while delivering timely reports and supporting payroll, compliance, and audits. A 2–4 year track record in HR support is expected.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 2–4 years of experience in HR Operations, HR Shared Services, HR Administration, or a similar HR support role.
• Experience in HRIS administration, employee records management, benefits administration, or payroll support.
• Working knowledge of Philippine labor laws and employee lifecycle processes.
• Strong customer service, communication, and stakeholder management skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Demonstrates sound judgment, integrity, and discretion when handling confidential employee information.

Responsibilities

• Process employee lifecycle transactions, including onboarding, transfers, promotions, employee movements, and separations.
• Maintain accurate and up-to-date employee records across HR systems.
• Prepare employment certificates, contract amendments, employment verifications, and other HR documents.
• Administer employee benefit enrollments, updates, and separations in coordination with internal teams and external providers.
• Serve as the first point of contact for employee inquiries on HR policies, benefits, records, systems, and processes.
• Generate HR reports and support payroll, audit, compliance, and management data requirements.

Skills

Customer service

Communication

Stakeholder management

Organized

Detail-oriented

Multi-priority handling

Education

Bachelor’s degree in HR / Psychology / Business Admin

Tools

Microsoft Office

Darwinbox

SAP SuccessFactors

Job description

Pasay, National Capital Region, Philippines

2 - 4 Years

Job Description

Cebu Pacificputs peo ple at the heart of service - be it our customers, clients, partners or employees. Our Peo ple Team is seen as a trusted advisor, a co-driver of change of the organization, who is empowered to transform the end-to-end journey of every Juan – from attracting the right Juan, to giving them the opportunity to develop their careers, improving their working experience, and helping them lead the airline towards better skies. As we continue to trailblaze in the aviation industry , we are in search for Moment Makers who share our values of breaking boundaries, never fearing failure or mistakes but rather always in the pursuit of new ideas and better solutions.

At Cebu Pacific, our Peo ple Team goes beyond the traditional human resources – we design forward-thinking initiatives that prioritize employee well-being, career development, and a purpose-driven culture. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Careers Site

Primary Responsibilities:

• Process employee lifecycle transactions, including onboarding, transfers, promotions, employee movements, and separations.
• Maintain accurate and up-to-date employee records across HR systems.
• Prepare employment certificates, contract amendments, employment verifications, and other HR documents.
• Administer employee benefit enrollments, updates, and separations in coordination with internal teams and external providers.
• Serve as the first point of contact for employee inquiries on HR policies, benefits, records, systems, and processes.
• Generate HR reports and support payroll, audit, compliance, and management data requirements.
• Ensure HR transactions meet company policies, labor regulations, internal controls, and service-level commitments.

• Process employee lifecycle transactions, including onboarding, transfers, promotions, employee movements, and separations.
• Maintain accurate and up-to-date employee records across HR systems.
• Prepare employment certificates, contract amendments, employment verifications, and other HR documents.
• Administer employee benefit enrollments, updates, and separations in coordination with internal teams and external providers.
• Serve as the first point of contact for employee inquiries on HR policies, benefits, records, systems, and processes.
• Generate HR reports and support payroll, audit, compliance, and management data requirements.
• Ensure HR transactions meet company policies, labor regulations, internal controls, and service-level commitments.

Support HR system enhancements, automation, and process improvements that strengthen service delivery and employee experience.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 2–4 years of experience in HR Operations, HR Shared Services, HR Administration, or a similar HR support role.
• Experience in HRIS administration, employee records management, benefits administration, or payroll support.
• Working knowledge of Philippine labor laws and employee lifecycle processes.
• Strong customer service, communication, and stakeholder management skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Demonstrates sound judgment, integrity, and discretion when handling confidential employee information.

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 2–4 years of experience in HR Operations, HR Shared Services, HR Administration, or a similar HR support role.
• Experience in HRIS administration, employee records management, benefits administration, or payroll support.
• Working knowledge of Philippine labor laws and employee lifecycle processes.
• Strong customer service, communication, and stakeholder management skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Demonstrates sound judgment, integrity, and discretion when handling confidential employee information.

Proficient in Microsoft Office; experience with Darwinbox, SAP SuccessFactors, or another HRIS platform is an advantage.

Why Join Us:

We are the first Great Place to Work certified airline in Southeast Asia.

We have been recognized as Best Employer Brand on LinkedIn for three consecutive years.

Be part of a forward-thinking team that values innovation and continuous improvement.

Play a key role in developing and nurturing the talents that drive our success.

Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!

Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker!

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific Careers Site for reference.

Job Snapshot

Updated Date

28-08-2026

Job ID

J_7912

Department

Hr Services

Location

Location Pasay, National Capital Region, Philippines