HR Service Delivery Associate I Open for Fresh Graduates I ASAP

Manpower Outsourcing Services, Inc.; Pasay; On-site; PHP 268,000 - 402,000; Full time

Job summary

Manpower Outsourcing Services, Inc. in the Philippines is seeking an HR Shared Services associate to handle inquiries via ticketing systems and live chat, providing accurate support to international employees while following company guidelines.

You will maintain case notes, triage and route cases, and ensure timely, compliant resolutions. Fresh graduates are welcome; 1–2 years in HRSS is preferred, with English communication and willingness to work EMEA shifts (12 PM–9 PM or 3 PM–12 MN).

Qualifications

• Fresh graduates welcome to apply.
• 1–2 years' experience in HR Shared Services is preferred.
• Experience in international HR Shared Services, ticketing, or live chat is an advantage.
• Conversational English communication is required.
• Good attention to detail and strong organizational skills.
• Ability to follow processes and handle multiple requests.
• Willing to work EMEA shifts: 12 PM–9 PM or 3 PM–12 MN.

Responsibilities

• Handle HR inquiries and requests through ticketing systems and live chat.
• Provide accurate and timely support to international employees.
• Follow HR processes, guidelines, and country requirements.
• Maintain accurate case notes and documentation.
• Triage, route, and elevate cases when needed.
• Ensure quality, compliance, and timely case resolution.

Skills

HR Shared Services

Fresh graduate

International HR Shared Services

English communication

Attention to detail

Process adherence

Multitasking

EMEA shifts

Job description

Job Description

• Handle HR inquiries and requests through ticketing systems and live chat.

• Provide accurate and timely support to international employees.

• Follow HR processes, guidelines, and country requirements.

• Maintain accurate case notes and documentation.

• Triage, route, and elevate cases when needed.

• Ensure quality, compliance, and timely case resolution.

Qualifications

• Fresh graduates are welcome to apply

• 1-2 years' experience in HR Shared Services is preferred.

• Experience in international HR Shared Services, ticketing, or live chat is an advantage.

• Conversational communication skills in English.

• Good attention to detail and organizational skills.

• Ability to follow processes and handle multiple requests.

• Willing to work on EMEA shifts: 12 PM-9 PM or 3 PM-12 MN.