HR Service Center Supervisor

Our Talent Pool; Pasig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonus

Retirement Benefit

Health insurance

Three days volunteering leave

Career development programs

Job summary

Grundfos is seeking a Team Lead HR Service Center APAC to lead and develop an HR Service Center team across APAC, ensuring seamless HR support for employees and managers. You will coordinate resources, drive process improvements, and collaborate with global HR teams in a hybrid setup based in Pasig.

You will need a strong HR background, at least 5 years leading teams, and excellent English communication. Chinese/Korean skills are a plus, with a global, matrixed environment experience.

Qualifications

• Bachelor's or Master's degree in HR, Business Administration, or equivalent work experience.
• 5+ years of relevant experience, including leading teams and/or HR processes in a shared services or service center environment.
• Strong knowledge of HR best practices, systems, and service delivery models.
• Excellent English proficiency with strong verbal and written communication skills.

Responsibilities

• Lead, guide, evaluate and develop HR Service Center team members to achieve business objectives and maintain high employee engagement.
• Plan and coordinate resources and tasks across the HR unit, ensuring efficient delivery against service level objectives (SLOs).
• Develop and implement process improvements and standardized procedures across HR service areas in collaboration with global center colleagues.
• Interact with stakeholders including HR Business Partners, Country HR, process owners and employees across the Grundfos Group.
• Drive continuous improvement activities and contribute to a productive, harmonious work environment within HR Operations.

Skills

People leadership

HR process knowledge

Communication skills

English proficiency

Stakeholder management

Education

Bachelor's or Master's in HR or Business Admin

Tools

HR service center tools

Case management systems

CI methodologies

Job description

Are you passionate about leading high-performing HR teams that deliver exceptional service across the Asia-Pacific region? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Team Lead HR Service Center APAC, you'll be leading and developing an HR Service Center team in APAC that ensures seamless, efficient HR support for employees and managers across the region. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the HR Operations APAC team, you'll create impact by building a motivated, skilled team that drives HR service excellence, improves user satisfaction, and enables Grundfos to attract and retain top talent across APAC.

Your main responsibilities include:

• Lead, guide, evaluate and develop HR Service Center team members to achieve business objectives and maintain high employee engagement
• Plan and coordinate resources and tasks across the HR unit, ensuring efficient delivery against service level objectives (SLOs)
• Develop and implement process improvements and standardized procedures across HR service areas in collaboration with global center colleagues
• Select and onboard the right talent, ensuring the team stays trained, motivated and equipped with the right skills mix
• Interact with stakeholders including HR Business Partners, Country HR, process owners and employees across the Grundfos Group
• Drive continuous improvement activities and contribute to a productive, harmonious work environment within HR Operations

What makes you a great fit

Above all, you're a people-oriented leader with strong HR process knowledge, excellent communication skills, and a proven ability to build and motivate service-driven teams in a global environment. We'd also imagine that you are/have:

• Bachelor's or Master's degree in HR, Business Administration, or equivalent work experience
• 5+ years of relevant experience, including leading teams and/or HR processes in a shared services or service center environment
• Strong knowledge of HR best practices, systems, and service delivery models
• Excellent English proficiency with strong verbal and written communication skills

It's a plus if you also:

• Proficiency in Chinese and/or Korean language
• Experience working in a global, matrixed organization with cross-regional stakeholders
• Familiarity with HR service center tools, case management systems, and continuous improvement methodologies

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonus, Retirement Benefit, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Workplace: Hybrid (office and home-working)

Job Location: Pasig City, National Capital Region, Philippines

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Join our Talent Community

If you want to stay updated on all career opportunities, please join our Talent Community!

Here you can create a job alert to receive updates about job opportunities that match your interest.