APAC HR Service Center Lead — People‑Centric, Hybrid

Grundfos; Pasig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonus

Retirement Benefit

Health insurance

Three days volunteering leave

Career development programs

Job summary

Grundfos is seeking a Team Lead HR Service Center APAC to lead and develop an HR Service Center team across APAC, ensuring seamless HR support for employees and managers. You will coordinate resources, drive process improvements, and collaborate with global HR teams in a hybrid setup based in Pasig.

You will need a strong HR background, at least 5 years leading teams, and excellent English communication. Chinese/Korean skills are a plus, with a global, matrixed environment experience.

Qualifications

• Bachelor's or Master's degree in HR, Business Administration, or equivalent work experience.
• 5+ years of relevant experience, including leading teams and/or HR processes in a shared services or service center environment.
• Strong knowledge of HR best practices, systems, and service delivery models.
• Excellent English proficiency with strong verbal and written communication skills.

Responsibilities

• Lead, guide, evaluate and develop HR Service Center team members to achieve business objectives and maintain high employee engagement.
• Plan and coordinate resources and tasks across the HR unit, ensuring efficient delivery against service level objectives (SLOs).
• Develop and implement process improvements and standardized procedures across HR service areas in collaboration with global center colleagues.
• Interact with stakeholders including HR Business Partners, Country HR, process owners and employees across the Grundfos Group.
• Drive continuous improvement activities and contribute to a productive, harmonious work environment within HR Operations.

Skills

People leadership

HR process knowledge

Communication skills

English proficiency

Stakeholder management

Education

Bachelor's or Master's in HR or Business Admin

Tools

HR service center tools

Case management systems

CI methodologies

Job description

Grundfos is seeking a Team Lead HR Service Center APAC to lead and develop an HR Service Center team across APAC, ensuring seamless HR support for employees and managers. You will coordinate resources, drive process improvements, and collaborate with global HR teams in a hybrid setup based in Pasig.

You will need a strong HR background, at least 5 years leading teams, and excellent English communication. Chinese/Korean skills are a plus, with a global, matrixed environment experience.