HR Process Excellence Lead—AI-Driven Transformation

8000 Accenture Inc Company; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Accenture is seeking a Process Excellence specialist to lead future-state design with AI integration, operating model changes, and adoption planning across industries. You will run client discovery workshops, defend recommendations to senior leadership, and manage client relationships while driving change across the transformation lifecycle.

With 2–8 years of experience in process excellence or management consulting, you will leverage AI-assisted tools for benchmarking and analytics, and

Qualifications

• Minimum 2–8 years of experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI integration points, operating model changes, and adoption approaches.
• Proven track record building benchmarking analyses and change-impact assessments.
• Deep expertise in at least one industry or functional domain.

Responsibilities

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or function.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Skills

Process redesign

AI integration

Stakeholder management

Workshop facilitation

Benchmarking analysis

Operating model design

Industry knowledge

Tools

AI-assisted tools

Job description

Accenture is seeking a Process Excellence specialist to lead future-state design with AI integration, operating model changes, and adoption planning across industries. You will run client discovery workshops, defend recommendations to senior leadership, and manage client relationships while driving change across the transformation lifecycle.

With 2–8 years of experience in process excellence or management consulting, you will leverage AI-assisted tools for benchmarking and analytics, and