HR Payroll Assistant

iSupport Worldwide; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Free onsite lunch

Job summary

iSupport Worldwide is seeking a HR / Payroll Assistant to support day-to-day payroll processing and HR administration. You will review timekeeping data, assist with retro pay, and work with the payroll processor to ensure timely, accurate pay.

You’ll also assist with recruiting coordination, onboarding, compliance tracking, and broader HR tasks in a collaborative team environment. This role is ideal for someone with 1–2 years in payroll/HR and a keen eye for detail.

Qualifications

• 1–2 years of payroll processing experience.
• Experience with Workday payroll strongly preferred.
• Exposure to retroactive pay adjustments and pay discrepancies.
• Experience reviewing timekeeping records and pay period deadlines.
• Experience supporting timekeeping and general HR admin tasks preferred.

Responsibilities

• Support payroll processing in Workday, including entering and reviewing payroll data for accuracy and completeness.
• Provide case-management support with the payroll processor through OSV and track submitted cases.
• Review and process retroactive pay adjustments and resolve discrepancies.
• Review time and attendance records for accuracy prior to payroll submission.
• Support timekeeping with HR Admin, monitor time entries and ensure records are ready for payroll deadlines.
• Track pay period schedules and deadlines to ensure submissions are completed on time.
• Act as a point of contact for employees with payroll questions and resolve issues or escalate as needed.
• Maintain accurate payroll records and documentation per policy and recordkeeping requirements.
• Coordinate recruitment activities such as candidate interviews and onboarding records.
• Coordinate APM onboarding training and scheduling, including training sessions and tracking completion.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Confidentiality

Tools

Workday

OSV

E-filing system

Job description

Job Summary

The HR / Payroll Assistant supports the day-to-day processing and administration of payroll, acting as a case-management point of contact for employee payroll issues and working closely with the payroll processor to ensure pay is accurate and on time. This role reviews timekeeping data, retro pay, and pay period deadlines, and helps resolve employee questions and discrepancies as they arise. This role also works alongside the HR Admin to support timekeeping, and provides broader HR support including recruiting coordination, onboarding, compliance tracking, and general HR administration.

Job Responsibilities

Payroll & Timekeeping

• Support payroll processing in Workday, including entering and reviewing payroll-related data for accuracy and completeness.
• Provide case-management support with the payroll processor through OSV, tracking submitted cases and following up to ensure timely resolution.
• Review and process retroactive pay (retro) adjustments, researching discrepancies and confirming corrections are applied accurately.
• Review employee time and attendance records for accuracy prior to payroll submission, flagging and resolving discrepancies.
• Work alongside the HR Admin to support timekeeping, including monitoring time entries, following up on missing punches or approvals, and helping ensure timekeeping records are ready ahead of payroll deadlines.
• Track pay period schedules and deadlines, ensuring all required submissions are completed on time.
• Serve as a point of contact for employees with payroll-related questions or issues, researching and resolving concerns or escalating as needed.
• Maintain accurate payroll records and documentation in accordance with company policy and applicable recordkeeping requirements.

Recruiting & Onboarding Support

• Schedule and conduct candidate interviews (via Teams) and coordinate next-round interviews.
• Prepare and distribute the APM / ACG weekly recruiting summary for leadership as needed in coordination with the Talent Acquisition Specialist.
• Post hard-to-fill APM positions to job boards such as Craigslist and Handshake.
• Update Workday onboarding records to reflect staffing changes.
• Coordinate APM new hire training, including scheduling sessions, conducting the training, and tracking completion as needed.
• Coordinate scheduling for ACG website headshots as needed.

HR Administration & Compliance

• Review and add 90-Day HR Check-In responses to the tracker.
• Schedule APM HR check-ins on an as-needed basis.
• Review employee compliance training records and send alerts on outstanding items.
• Support file audits within the e-filing system.
• Support assigned projects such as I-9 audits, Gracehill audits, and job description updates.
• Send DocuSign requests as indicated (policy changes, job descriptions, WFH agreements).
• Track receipt of annual performance reviews and goals.
• Support Labor Law Center account management, including adding new properties.
• Submit APM internal termination forms.
• Coordinate employee outreach campaigns for Glassdoor / Indeed reviews.
• Provide administrative support to HR team members on filing, expense reports, performance management, and other admin tasks as needed.
• Communicate proactively with HR, Payroll, and other stakeholders regarding issues, deadlines, and outstanding items.
• Perform other related payroll and HR administrative duties as assigned.

Qualifications

• 1–2 years of experience in payroll processing, payroll support, or payroll/HR administration required.
• Experience working with Workday payroll strongly preferred.
• Exposure to retroactive pay adjustments and researching pay discrepancies.
• Experience reviewing timekeeping records and working to pay period deadlines.
• Comfortable working directly with employees to research and resolve routine payroll questions, escalating more complex issues as needed.
• Experience supporting timekeeping processes and general HR administrative functions preferred.
• Experience coordinating interviews or supporting recruiting processes preferred.
• Familiarity with applicant tracking systems (e.g., Workday) a plus.
• Comfortable managing compliance tracking and deadline-driven administrative tasks (e.g., I-9, training compliance, performance review tracking).
• Strong attention to detail and accuracy when handling sensitive payroll data.
• Strong organizational skills with the ability to manage multiple cases and deadlines at once.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality of sensitive employee and payroll information.

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.