Payroll Manager

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Career advancement opportunities

Company-provided PC/Laptop and fiber-

Free coffee, meals and Beer Fridays

VIP office spaces and game rooms

Child-friendly spaces

Employee Share Units program

Mental Wellness EAP with Lifeworks

Inclusive workplace perks and events

Job summary

Cloudstaff Philippines Inc. is seeking an experienced Payroll Leader to own end-to-end Australian payroll operations, ensuring accuracy, compliance, and timely delivery.

The role leads a payroll team, drives process improvements, and partners with Product & Engineering to automate workflows as we scale to a marketplace and AI-enabled delivery model. Strong knowledge of Australian awards and payroll regulations is essential.

Qualifications

• 4+ yrs Australian payroll across modern awards / EAs.
• Power-user of Employment Hero and/or KeyPay (rules engine, GL, STP 2).
• Expert knowledge: award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT.
• Exposure to HRIS / Time & Attendance integrations (Tanda, Shiftcare, BambooHR) desirable.
• Clear, confident English—translate payroll jargon into plain language.

Responsibilities

• Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance.
• Monitor, manage, and enforce SLAs; identify and resolve capacity risks.
• Oversee escalations and complex customer issues with high-quality outcomes.
• Lead root-cause analysis; document findings and implement preventive solutions.
• Maintain and enhance SOPs and knowledge assets.
• Develop, mentor, and upskill payroll specialists; support hiring and onboarding.
• Work with Customer Success, Implementations, and Quality to improve service delivery.
• Provide insights to influence roadmap and strategic priorities.

Skills

Australian payroll

Payroll compliance

English proficiency

Tools

Employment Hero

KeyPay

Tanda

Shiftcare

BambooHR

Job description

Job Description

Key Workflow Responsibilities

Operational Leadership

• Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance
• Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks
• Oversee escalations and complex customer issues, ensuring high-quality outcomes

Quality & Process Excellence

• Implement and continuously refine robust quality control practices with our Process & Quality team
• Lead root-cause analysis, document findings, and implement preventive solutions
• Maintain and enhance standard operating procedures and knowledge assets

Scaling & Transformation

• Build and optimise scalable onboarding processes to reduce key-person dependency
• Act as the technical payroll SME as we transition toward a marketplace and tech-enabled delivery model
• Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies

People Leadership

• Develop, mentor, and upskill payroll specialists to maintain high performance
• Support hiring, onboarding, and capability development across the payroll team

Cross-Functional Collaboration

• Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery
• Provide insights and operational feedback to influence roadmap and strategic priorities

You’ll Thrive Here If You…

• Are a proven operator with 3+ years of payroll leadership experience
• Are obsessed with execution and delivering high-quality outcomes at scale
• Set a high bar for accuracy, compliance, and consistency
• Love building scalable systems, workflows, and processes
• Have deep payroll operations and compliance experience (Australia & NZ ideal)
• Are detail-oriented but also able to think holistically and design systems
• Enjoy partnering with product teams to enhance tooling and automation
• Want to be part of building the future of payroll delivery in a modern, AI-enabled model

Bonus Points If You…

• Have experience transitioning teams to marketplace, BPO, or distributed delivery models
• Have implemented or enhanced payroll platforms and automation
• Have worked in a startup or high-growth environment
• Have experience across multiple payroll systems and regional compliance environments

Qualifications and Requirements

• 4+ yrs Australian payroll across modern awards / EAs
• Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)
• Expert knowledge: award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT
• Exposure to HRIS / Time and Attendance integrations (Tanda, Shiftcare, BambooHR) desirable
• Clear, confident English—able to translate payroll jargon into plain language for customers & stakeholders

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc