HR Operations Specialist – Onboarding & Crew Readiness

Royal caribbean international; Pasay; On-site; PHP 480,000 - 800,000; Full time

Job summary

Royal Caribbean Group in Manila is seeking a Specialist, Human Resources Operations to manage onboarding for Management, Specialty, and Marine roles. The role emphasizes strong communication, planning, and stakeholder management to support weekly, monthly, quarterly, and annual goals.

The position focuses on ensuring compliant onboarding processes, reporting to stakeholders, and collaborating with Talent Attraction, Crew Assist, Scheduling, Visa, and other teams to meet hiring needs.

Qualifications

• Bachelor’s degree in human resources, hospitality management, business administration, or related field.
• At least two (2) years onboarding or relevant experience.

Responsibilities

• Provide timely, customer-focused service to crew members in Management, Specialty, and Marine roles.
• Ensure crew members receive support for an exemplary onboarding experience.
• Ensure compliance with regulatory, local, international, and company policies for crew safety and well-being.
• Coordinate with Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Approved Referral Sources and RCM Manila to meet hiring needs.
• Provide back-up support to fellow Operations Specialists and guidance to the Operations Representatives on visa, medical, and STCW requirements.
• Work diligently to resolve onboarding-related situations and continuously improve efficiency.
• Performs administrative onboarding tasks and prepares reports for stakeholders.
• Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard and Stakeholders.
• Meet performance metrics set by management and participate in special projects as needed.

Skills

Onboarding

Stakeholder management

Communication

Time management

Education

Bachelor’s degree in Human Resources

Tools

MS Office

Job description

Royal Caribbean Group in Manila is seeking a Specialist, Human Resources Operations to manage onboarding for Management, Specialty, and Marine roles. The role emphasizes strong communication, planning, and stakeholder management to support weekly, monthly, quarterly, and annual goals.

The position focuses on ensuring compliant onboarding processes, reporting to stakeholders, and collaborating with Talent Attraction, Crew Assist, Scheduling, Visa, and other teams to meet hiring needs.