Specialist, Human Resources Operations

Royal caribbean international; Pasay; On-site; PHP 480,000 - 800,000; Full time

Job summary

Royal Caribbean Group in Manila is seeking a Specialist, Human Resources Operations to manage onboarding for Management, Specialty, and Marine roles. The role emphasizes strong communication, planning, and stakeholder management to support weekly, monthly, quarterly, and annual goals.

The position focuses on ensuring compliant onboarding processes, reporting to stakeholders, and collaborating with Talent Attraction, Crew Assist, Scheduling, Visa, and other teams to meet hiring needs.

Qualifications

• Bachelor’s degree in human resources, hospitality management, business administration, or related field.
• At least two (2) years onboarding or relevant experience.

Responsibilities

• Provide timely, customer-focused service to crew members in Management, Specialty, and Marine roles.
• Ensure crew members receive support for an exemplary onboarding experience.
• Ensure compliance with regulatory, local, international, and company policies for crew safety and well-being.
• Coordinate with Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Approved Referral Sources and RCM Manila to meet hiring needs.
• Provide back-up support to fellow Operations Specialists and guidance to the Operations Representatives on visa, medical, and STCW requirements.
• Work diligently to resolve onboarding-related situations and continuously improve efficiency.
• Performs administrative onboarding tasks and prepares reports for stakeholders.
• Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard and Stakeholders.
• Meet performance metrics set by management and participate in special projects as needed.

Skills

Onboarding

Stakeholder management

Communication

Time management

Education

Bachelor’s degree in Human Resources

Tools

MS Office

Job description

Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group.We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Crew Readiness Team has an exciting career opportunity for a full time Specialist, Human Resources Operations.

Position Summary / Job Purpose:

The Specialist, Human Resources Operationsis responsible for all aspects of onboarding process relative to positions that fall under the category of Management, Specialty, and Marine. High-level of competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management.

However, in any case, the Specialist, Human Resources Operations should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders.

Essential Duties and Responsibilities:

1. Providestimelyandcustomer-focusedservicetocrewmembersthatbelongtothecategoryofManagement,Specialty,andMarinepositionsandinternalcustomers


2. Ensureseachcrewmemberreceivesappropriatelevelofsupportandguidancetocreateanexemplaryonboardingexperience.


3. Ensures compliance to regulatory, local, international, and company policies to ensure safety and well-being of the crew members.


4. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner.


5. Providesback-upsupporttofellowOperationsSpecialistsandguidancetotheOperationsRepresentativesbybeinga consultant in terms of visa, medical, and STCW requirements of shipboard roles


6. Worksdiligentlyandproactivelytoresolveallonboardingrelatedsituations,escalatesirregularitiestotheOperationsSupervisor;and,continuouslyexploreswaystoincreaseefficiencyandeffectiveness


7. Performsalladministrativetasksrelatedtotheonboardingofshipboardemployees


8. Preparesvariousreportsasrequired,including,butnotlimitedto,statusreports,analysis,andlistsoftalentpoolsincludingstatusupdatestoStakeholders.


9. EstablishesmonthlygovernancemeetingswithRecruitment,Scheduling,MobilityCenters,HR Onboard and Stakeholders.


10. Consistently meets the performance metrics set by the management team.


11. Performsotherdutiesasrequired.Asneeded,participatesin special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills:

1. Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred


2. At least two (2) years onboarding or any relevant experience.

Key Relationships

Whichgroup(s)ofindividualsis this person expected to positively impact? Which individuals is this person expected to develop/grow?

Whatarethematrixorganizationrelationshipsthatimpactthisrole?

Maintain a good working relationship with the stakeholders by meeting their expectation and support the overall goals of the organization

We know there's a lot to consider.As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.