Specialist, Human Resources Operations

Royal Caribbean Cruises Ltd; Pasay; On-site; PHP 450,000 - 700,000; Full time

Job summary

Royal Caribbean Group is seeking a Specialist, Human Resources Operations in the Manila area to manage onboarding of crew for management, specialty, and marine positions. A high level of communication, planning, and stakeholder coordination is essential to meet weekly and monthly goals.

The role involves cross-functional liaison with Talent Attraction, Scheduling, Visa, and other teams, and delivering weekly stakeholder reports while maintaining compliance with policies and safety standards.

Qualifications

• Bachelor’s degree in human resources, hospitality management, business administration, or related field.
• At least two (2) years onboarding or any relevant experience.

Responsibilities

• Onboard crew in Management, Specialty, and Marine roles with strong customer focus.
• Ensure compliance with regulatory, local, international, and company policies for crew safety and wellbeing.
• Coordinate with Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and other teams to meet hiring and scheduling needs.

Skills

Communication

Planning

Stakeholder management

Time management

Education

Bachelor's degree in HR/related field

Job description

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Specialist, Human Resources Operations

Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group.We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Crew Readiness Team has an exciting career opportunity for a full time Specialist, Human Resources Operations.

Position Summary / Job Purpose:

The Specialist, Human Resources Operationsis responsible for all aspects of onboarding process relative to positions that fall under the category of Management, Specialty, and Marine. High-level of competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management.

However, in any case, the Specialist, Human Resources Operations should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders.

Essential Duties and Responsibilities:

• Providestimelyandcustomer-focusedservicetocrewmembersthatbelongtothecategoryofManagement,Specialty,andMarinepositionsandinternalcustomers
• Ensureseachcrewmemberreceivesappropriatelevelofsupportandguidancetocreateanexemplaryonboardingexperience.
• Ensures compliance to regulatory, local, international, and company policies to ensure safety and well-being of the crew members.
• Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner.
• Providesback-upsupporttofellowOperationsSpecialistsandguidancetotheOperationsRepresentativesbybeinga consultant in terms of visa, medical, and STCW requirements of shipboard roles
• Worksdiligentlyandproactivelytoresolveallonboardingrelatedsituations,escalatesirregularitiestotheOperationsSupervisor;and,continuouslyexploreswaystoincreaseefficiencyandeffectiveness
• Performsalladministrativetasksrelatedtotheonboardingofshipboardemployees
• Preparesvariousreportsasrequired,including,butnotlimitedto,statusreports,analysis,andlistsoftalentpoolsincludingstatusupdatestoStakeholders.
• EstablishesmonthlygovernancemeetingswithRecruitment,Scheduling,MobilityCenters,HR Onboard and Stakeholders.
• Consistently meets the performance metrics set by the management team.
• Performsotherdutiesasrequired.Asneeded,participatesin special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills:

• Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
• At least two (2) years onboarding or any relevant experience.

Key Relationships

Whichgroup(s)ofindividualsis this person expected to positively impact? Which individuals is this person expected to develop/grow?

Whatarethematrixorganizationrelationshipsthatimpactthisrole?

Maintain a good working relationship with the stakeholders by meeting their expectation and support the overall goals of the organization

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.