HR Onboarding & Program Management Lead

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

The Bank of the Philippine Islands (BPI) in Makati is seeking an Onboarding Team Lead to oversee the onboarding of new officers and staff across head office and branches. You will ensure a seamless experience for new employees while supervising and guiding the onboarding team.

Key responsibilities include coordinating with HR, IT, recruiters, and hiring managers to complete pre-employment requirements, manage documentation in the HR system and SharePoint, and drive process improvements with

Qualifications

• Bachelor’s degree in HR, business, or related field.
• Proven onboarding, recruitment, or HR operations experience.
• Strong program management and leadership skills.
• Excellent organizational and documentation abilities.
• Proficient in HR systems and reporting tools.

Responsibilities

• Coordinate onboarding with new hires and internal teams to complete pre-employment requirements.
• Work with HR, IT, and other departments to ensure a seamless onboarding experience.
• Collaborate with recruiters and hiring managers to confirm onboarding dates and communicate details.
• Coordinate with vendors for medical, background checks and other requirements.
• Monitor submission of employment documents and maintain trackers and reports.
• Provide onboarding sessions and basic training for document uploads in the HR system.
• Serve as point of contact for new employees during onboarding and address questions.
• Schedule and conduct New Employee Orientation (NEO) and related sessions.
• Track onboarding tasks and implement performance metrics aligned with goals.
• Analyze onboarding reports to identify bottlenecks and areas for improvement.

Skills

Leadership

Program management

HR communications

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in Human Resources or related field

Tools

RHEA HRIS

Job description

The Onboarding Team Lead is responsible for overseeing the onboarding process for new officers and staff hires at both the head office and branches. He/She ensures a seamless experience for new employees while supervising and monitoring the productivity of team members.

Key Responsibilities

Onboarding Coordination

• Coordinate closely with new hires and internal teams to ensure all pre-employment requirements are completed on time
• Work closely with HR, IT, and other departments to ensure a seamless onboarding experience.
• Collaborate with recruiters to ensure candidates meet all requirements, confirm onboarding dates, and address any related matters
• Collaborate with hiring managers to ensure all hiring details for new hires are accurately communicated and documented
• Coordinate with accredited vendors for results of medical, background checks, and other hiring-related requirements
• Follow up with new hires who have incomplete employment requirements

Documentation Management

• Review and ensure that all employment requirements are accurately completed and submitted in the system (RHEA)
• Ensure that all submitted employment requirements are stored either in the HR System or in SharePoint, whichever is applicable
• Monitor the submission of incomplete employment requirements and ensure they are submitted by the new hire’s committed date
• Update trackers and other reporting platforms
• Provide basic training and troubleshooting assistance to new hires for uploading requirements in the HR system (RHEA)
• Assist new hires in completing the necessary forms and documentation
• Serve as the point of contact for new employees, addressing any questions or concerns during the onboarding process
• Schedule and conduct onboarding sessions, including New Employee Orientation (NEO) and NEO Cap-Off

Supervision and Team Management

• Track and ensure the timely completion of all onboarding tasks, initiatives, and projects assigned to the team
• Design and implement performance metrics that align with the Recruitment Head’s strategic goals.
• Monitor and evaluate the performance of team members based on agreed metrics
• Conduct regular meetings and check-ins to discuss progress, address issues, and provide support where needed

Reports and Records

• Review all onboarding-related reports
• Conduct in-depth analysis of onboarding reports to identify trends, bottlenecks, and areas for improvement
• Utilize data-driven insights to refine and optimize recruitment and onboarding procedures
• Maintain organized records of onboarding reports for auditing and reporting purposes

Others

• Annual strategic planning
• Vendor accreditation and management
• Review and updating of policies and procedures
• Process improvements and streamlining
• Annual projects and initiatives

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Proven experience in onboarding, recruitment, or HR operations
• Strong program management skills with ability to oversee multiple initiatives and drive results
• Leadership and team management experience
• Excellent organizational and documentation management abilities
• Proficiency in HR systems (e.g., RHEA) and reporting tools
• Strong communication and interpersonal skills for cross-functional collaboration
• Analytical mindset with ability to interpret data and implement process improvements
• Ability to manage multiple priorities and deliver results under tight deadlines