HR Officer

Compliant Business Processing Philippines, Inc.; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Compliant Business Processing Philippines, Inc. is seeking an AU HR Officer to join our growing team. If you're ready to apply your HR operations skills in a fast-paced, collaborative environment, we’d love to hear from you!

The role covers employment contracts, policies, payroll and leave entitlements, WHS, performance reviews, and employee relations, with a focus on compliance with Fair Work standards and BPO industry experience.

Qualifications

• Graduate in Psychology, HRM, or equivalent.
• ≥3 years in HR operations with benefits administration and employee relations.
• Experience in a BPO setup is a must.
• Proficient in SharePoint, Outlook, MS Teams, Excel, Word, PowerPoint.
• Ability to multi-task and meet deadlines.

Responsibilities

• Administer HR contracts and policies ensuring compliance with applicable standards.
• Manage payroll, leave entitlements, and related records.
• Coordinate WHS training and incident records; ensure safety compliance.
• Oversee annual performance reviews and CPD tracking.
• Handle employee relations and disciplinary procedures.

Skills

Multi-tasking

Deadlines

Education

Psychology / HRM degree

Tools

SharePoint

Outlook

MS Teams

Excel

Word

PowerPoint

Job description

We're seeking for an AU HR Officer to join our growing team. If you're ready to apply your skills in a fast-paced, collaborative environment, we’d love to hear from you!

Job Description

Employment Contracts & Policies

• All employees have a signed contract aligned with the Fair Work Act 2009
• Contracts specify classification and pay level under the relevant Award (e.g., Animal Care & Veterinary Services Award 2020)
• All workplace policies (Code of Conduct, Leave, Bullying & Harassment, WHS) are up-to date and accessible
• Staff acknowledgements ('read & understood') are recorded for new or updated policies
• Privacy and confidentiality clauses are compliant with the Privacy Act 1988

Payroll & Leave Entitlements

• Wages are paid correctly and on time (check against Award minimums and penalty rates
• Overtime, weekend, and public holiday loadings are correctly applied
• Annual leave, sick leave, and long-service leave accruals are accurate and visible in payslips
• Parental leave entitlements are communicated and documented as per Fair Work standards
• Payroll records are securely stored for at least 7 years

Workplace Health & Safety (WHS)

• WHS training completed for all new staff within first 4 weeks
• Incident & injury register is maintained and reviewed monthly
• Emergency evacuation drills conducted at least twice per year
• Chemical registers (e.g., anesthetic gases, cleaning products) are up to date with Safety Data Sheets (SDS).
• Psychological safety and wellbeing initiatives documented (e.g., EAP program awareness)

Performance Reviews & Training

• All staff have an annual performance review documented
• Nursing level frameworks and vet performance metrics (Surgery, Medicine, ECC, etc.) are applied consistently.
• Specialist CPD (Continuing Professional Development) logged and tracked against registration board requirements).
• Managers trained in Fair Work obligations (performance management, discipline, termination.
• Records of mandatory CPD and in-house training sessions are kept in HR files.

Employee Relations

• Disciplinary procedures follow the Fair Work best practice guide (written warnings, right to respond, documentation).
• Termination letters are reviewed by HR/legal before issues.
• Redundancy processes include proper consultation and payment of entitlements.
• Grievance procedures documented and communicated to staff.
• Employment records kept for at least 7 years (contracts, payslip, leave, performance notes).
• Fair Work Information Statement given to all new employees.
• Superannuation contributions paid on time (quarterly or more frequently).
• HR audit conducted annually (covering payroll, leave, WHS, and training)

Qualification:

• Graduate of Psychology, Human Resource Management, or any equivalent.
• At least 3 years of experience in HR operations, with demonstrated expertise in benefits administration and employee relations.
• Experience in a BPO set-up isa must.
• Systems: SharePoint, Outlook, MS Teams, Excel, Word, PowerPoint
• Ability to multi-task and adhere to deadlines.