HR Manager

International SOS; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

International SOS in Manila seeks a senior Talent Acquisition and People Management professional to lead end-to-end recruitment, onboarding, and HR operations across the organization.

You will design job descriptions, monitor compliance with local regulations, manage payroll oversight, and drive employee engagement and development initiatives while partnering with regional HR teams to implement best practices.

Qualifications

• Degree in any discipline.
• 10–12 years HR management experience.
• Experience with call center and/or travel industries preferred.
• Proficient in Internet and Microsoft Office.
• Excellent verbal and written communication skills.
• Knowledge of employment law and HR practices.

Responsibilities

• Sourcing and recruitment support to hire qualified candidates within timeframe.
• Assist line managers in designing job descriptions and competency mapping.
• Refine recruitment, onboarding, and measurement processes for continual improvement.
• Ensure adherence to hiring policies and regulatory requirements.
• Oversee onboarding/offboarding, asset management, and documentation per regulations.
• Oversee payroll function and benefits administration with governance and reporting.
• Develop and deliver employee retention plans and training initiatives.
• Maintain HR data confidentiality and generate staffing metrics and dashboards.
• Coordinate performance management, PIP, and annual reviews.
• Support HR communications and company events.

Skills

Sourcing

Recruitment

Onboarding

Payroll governance

HR analytics

Performance management

Employee relations

Policy compliance

Learning & development

Education

Bachelor's degree

Tools

MS Office

HRIS/MyHR

Payroll system

Job description

Job Description

Talent Acquisition, People Management and Employee Engagement

• Provide effective sourcing and recruitment support to ensure Aspire hires qualified candidates within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.
• Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.
• Refine and create processes, bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement.
• Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.
• Manage onboarding and offboarding processes including the Company assets supply and collection.
• Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.
• Oversee the end-to-end payroll function managed by the Payroll Specialist, ensuring accuracy, timeliness, and compliance with statutory requirements. Provide governance and oversight of employee welfare and benefitsprogrammes, including medical insurance, term life insurance, provident funds, and statutory contributions, ensuring proper controls, tracking, and reporting are in place.
• Provide guidance and support on developing and delivering employee retention plans.
• Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees and terminations.
• Produce HR staffing metrics and dashboards to support HR processes including absence management.
• Manage HR data in a timely manner while adhering to confidentiality requirements of data.
• Work with Manager to develop and conduct a Performance Improvement Plan for employees who have performance issues.
• Manage system updates on all HR-related programs, such as MyHR, payroll system, leave system, etc.
• Identify training needs for business units and individual employees and facilitate the development of internal and external programs and training initiatives to support employee success.
• Facilitates the annual performance management process to ensure that employees’ level of performance meets current and future standards through objective setting, mid-year reviews and year-end reviews
• Properly manage involuntary termination processes to comply with any local regulatory requirements.
• Ensure Managers are trainedinall HR policies and procedures that impact them.
• Works with theRegionalCompensation & Benefit and/ orHR Director, APMEA Regionto ensure properbenefit offersand administration incountry.
• Assistsin HR Communications and company events
• Assistsand counsel employees as and when needed
• Ensures that all Org Charts are current and up to date
• Works closely with L&D team to conduct training need analysis with staff and design and implement a Learning and Development plan
• Pandemic Coordinator for Aspire Philippines Office
• Provide support in office relocation and renovation works asrequired
• Advice the Country Head on creating efficiencies in a C&B budget-conscious manner.
• Involved in APMEA HR improvement projects periodically.
• Any other job duties as assigned by immediate supervisor / HR Director, APMEA Region.

Requirements

• Flexible/adaptable and able to keep up with fast paced environment.
• Self-motivated and able to work independently.
• Abilityto work under pressure and meet deadlines, juggling and managing multiple projects and priorities, whilemaintaininga professional demeanor isrequired.
• Superior time-management skills along withstrongsense of urgency.
• Superior level of discretion, as position requires access to highly confidential program,clientand organizational matters.
• Detailorientedwithfocusonqualityandaccuracy,abilitytomultitask,strongsenseofurgencyandcommitment toexcellence.
• Able to thrive in a performance-basedenvironment.
• Highly adaptable, self-motivatedandself-disciplined.
• Highly self-motivated and able to work independentlyand within a team
• Mustpossessentrepreneurial spirit and “can do” attitude

Qualifications

• Degree in any discipline.
• 10– 12yearsHuman Resourcemanagement, candidate with
• Prior experience with call center industry and/or travel industry preferred.
• Highlyproficient with Internet and Microsoft Office.
• Demonstrates exceptional interpersonal skills andenthusiasticoffice presence.
• Excellent verbal and written communication skills.
• Workingknowledge of HR practices and principles of employment lawrequired
• Demonstrates exceptional interpersonal skills
• Demonstratesa high levelof professionalism and strong workethic.
• Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
• Highly self-motivated and able to work independentlyand within a team
• Mustpossessentrepreneurial spirit and “can do” attitude

Required Languages

• Goodspokenand written English language skills