HR Manager

International SOS; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

International SOS is seeking an experienced HR Manager in Manila, Philippines. This role involves managing the recruitment process, onboarding, compliance audits, and overseeing employee welfare programs. The ideal candidate should have a degree and over a decade of experience in HR management, preferably within the call center or travel industry. You will be responsible for training needs analysis, performance management, and ensuring compliance with HR policies. A strong commitment to confidentiality and excellent communication skills are essential.

Qualifications

• 10-12 years in Human Resource management, ideally in call center or travel industry.
• Demonstrated ability to thrive in a performance-based environment.
• Strong focus on quality, accuracy, multitasking, and urgent commitment.

Responsibilities

• Provide recruitment support for qualified candidates.
• Manage onboarding/offboarding processes efficiently.
• Oversee payroll and employee welfare programs.
• Facilitate employee performance management processes.
• Develop training programs to enhance employee success.

Skills

Flexible/adaptable

Self-motivated

Time-management skills

Interpersonal skills

Verbal and written communication

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Talent Acquisition, People Management and Employee Engagement

• Provide effective sourcing and recruitment support to ensure Aspire hires qualified candidates within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.
• Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.
• Refine and create processes, bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement.
• Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.
• Manage onboarding and offboarding processes including the Company assets supply and collection.
• Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.
• Oversee the end-to-end payroll function managed by the Payroll Specialist, ensuring accuracy, timeliness, and compliance with statutory requirements. Provide governance and oversight of employee welfare and benefits programmes, including medical insurance, term life insurance, provident funds, and statutory contributions, ensuring proper controls, tracking, and reporting are in place.
• Provide guidance and support on developing and delivering employee retention plans.
• Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees and terminations.
• Produce HR staffing metrics and dashboards to support HR processes including absence management.
• Manage HR data in a timely manner while adhering to confidentiality requirements of data.
• Work with Manager to develop and conduct a Performance Improvement Plan for employees who have performance issues.
• Manage system updates on all HR-related programs, such as MyHR, payroll system, leave system, etc.
• Identify training needs for business units and individual employees and facilitate the development of internal and external programs and training initiatives to support employee success.
• Facilitates the annual performance management process to ensure that employees’ level of performance meets current and future standards through objective setting, mid-year reviews and year-end reviews.
• Properly manage involuntary termination processes to comply with any local regulatory requirements.
• Ensure Managers are trained in all HR policies and procedures that impact them.
• Works with the Regional Compensation & Benefit and/ or HR Director, APMEA Region to ensure proper benefit offers and administration in country.
• Assists in HR Communications and company events.
• Assists and counsel employees as and when needed.
• Ensures that all Org Charts are current and up to date.
• Works closely with L&D team to conduct training need analysis with staff and design and implement a Learning and Development plan.
• Pandemic Coordinator for Aspire Philippines Office.
• Provide support in office relocation and renovation works as required.
• Advice the Country Head on creating efficiencies in a C&B budget-conscious manner.
• Involved in APMEA HR improvement projects periodically.
• Any other job duties as assigned by immediate supervisor / HR Director, APMEA Region.

Requirements

• Flexible/adaptable and able to keep up with fast paced environment.
• Self-motivated and able to work independently.
• Ability to work under pressure and meet deadlines, juggling and managing multiple projects and priorities, while maintaining a professional demeanor is required.
• Superior time-management skills along with strong sense of urgency.
• Superior level of discretion, as position requires access to highly confidential program, client and organizational matters.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to thrive in a performance-based environment.
• Highly adaptable, self-motivated and self-disciplined.

Qualifications

• Degree in any discipline.
• 10 – 12 years Human Resource management, candidate with
• Prior experience with call center industry and/or travel industry preferred.
• Highly proficient with Internet and Microsoft Office.
• Demonstrates exceptional interpersonal skills and enthusiastic office presence.
• Excellent verbal and written communication skills.
• Working knowledge of HR practices and principles of employment law required
• Demonstrates exceptional interpersonal skills
• Demonstrates a high level of professionalism and strong work ethic.
• Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
• Highly self-motivated and able to work independently and within a team
• Must possess entrepreneurial spirit and can do attitude

Required Languages

• Good spoken and written English language skills