HR Manager

SOS International; Mandaluyong; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

SOS International is seeking a seasoned HR professional to oversee talent acquisition, employee engagement, and compliance in Mandaluyong, Philippines. The ideal candidate will hold a degree, have 10-12 years of HR management experience, and demonstrate exceptional interpersonal skills.

This role involves managing recruitment processes, onboarding, payroll functions, and developing employee retention plans. The successful candidate will be adaptable and able to thrive in a fast-paced environment while ensuring adherence to legal and regulatory requirements.

Qualifications

• 10–12 years Human Resource management experience.
• Prior experience in the call center or travel industry preferred.
• Excellent verbal and written communication skills.
• Knowledge of HR practices and employment law.

Responsibilities

• Provide effective sourcing and recruitment support.
• Manage onboarding and offboarding processes.
• Ensure compliance with hiring policies and procedures.
• Develop Performance Improvement Plans for employees.

Skills

Time-management

Interpersonal skills

Adaptability

Confidentiality

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Talent Acquisition, People Management and Employee Engagement

Provide effective sourcing and recruitment support to ensure Aspire hires qualified candidates within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.

Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.

Refine and create processes, bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement.

Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.

Manage onboarding and offboarding processes including the Company assets supply and collection.

Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.

Oversee the end-to-end payroll function managed by the Payroll Specialist, ensuring accuracy, timeliness, and compliance with statutory requirements. Provide governance and oversight of employee welfare and benefits programmes, including medical insurance, term life insurance, provident funds, and statutory contributions, ensuring proper controls, tracking, and reporting are in place.

Provide guidance and support on developing and delivering employee retention plans.

Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees and terminations.

Produce HR staffing metrics and dashboards to support HR processes including absence management.

Manage HR data in a timely manner while adhering to confidentiality requirements of data.

Work with Manager to develop and conduct a Performance Improvement Plan for employees who have performance issues.

Manage system updates on all HR-related programs, such as MyHR, payroll system, leave system, etc.

Identify training needs for business units and individual employees and facilitate the development of internal and external programs and training initiatives to support employee success.

Facilitates the annual performance management process to ensure that employees’ level of performance meets current and future standards through objective setting, mid-year reviews and year-end reviews.

Properly manage involuntary termination processes to comply with any local regulatory requirements.

Ensure Managers are trained in all HR policies and procedures that impact them.

Works with the Regional Compensation & Benefit and/or HR Director, APMEA Region to ensure proper benefit offers and administration in country.

Assists in HR Communications and company events.

Assists and counsel employees as and when needed.

Ensures that all Org Charts are current and up to date.

Works closely with L&D team to conduct training needs analysis with staff and design and implement a Learning and Development plan.

Pandemic Coordinator for Aspire Philippines Office.

Provide support in office relocation and renovation works as required.

Advice the Country Head on creating efficiencies in a C&B budget-conscious manner.

Involved in APMEA HR improvement projects periodically.

Any other job duties as assigned by immediate supervisor / HR Director, APMEA Region.

Requirements

Flexible/adaptable and able to keep up with fast paced environment.

Self-motivated and able to work independently.

Ability to work under pressure and meet deadlines, juggling and managing multiple projects and priorities, while maintaining a professional demeanor is required.

Superior time-management skills along with strong sense of urgency.

Superior level of discretion, as position requires access to highly confidential program, client and organizational matters.

Detail-oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.

Able to thrive in a performance-based environment.

Highly adaptable, self-motivated and self-disciplined.

Qualifications

Degree in any discipline.

10–12 years Human Resource management, candidate with

Prior experience with call center industry and/or travel industry preferred.

Highly proficient with Internet and Microsoft Office.

Demonstrates exceptional interpersonal skills and enthusiastic office presence.

Excellent verbal and written communication skills.

Working knowledge of HR practices and principles of employment law required.

Demonstrates exceptional interpersonal skills.

Demonstrates a high level of professionalism and strong work ethic.

Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.

Highly self-motivated and able to work independently and within a team.

Must possess entrepreneurial spirit and “can do” attitude.

Required Languages

Good spoken and written English language skills.