HR Lifecycle Expert - Elevate Employee Experience

CITADEL Pacific Ltd.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

CITADEL Pacific Ltd. in the Philippines seeks a Hire to Retire Specialist to own complex cases, translate requirements into system improvements, and maintain controls across the employee lifecycle.

The role focuses on delivering end-to-end services with a strong emphasis on employee experience and service timelines. Responsibilities include HR master data, HRIS workflows, leave administration, records privacy, reconciliation, SLA monitoring, and process enhancements.

Qualifications

• Bachelor's degree in HR, Psychology, Business Admin, Information Systems or related field.
• At least 3 years of relevant experience: end-to-end employee lifecycle HR operations.
• SHRM-CP or equivalent HR credential; benefits administration training; Lean Six Sigma Yellow Belt; Optional advantages.

Responsibilities

• Employee lifecycle administration; HR master data and effective-dated changes; HRIS workflows; leave administration; access coordination; records management and data privacy.
• Reconciliation; exception analysis; quality review; root-cause identification; peer coaching and SLA execution and monitoring.
• Delivers accurate and timely HR services; takes ownership of requests; implements improvements to processes and issue resolution.
• Stakeholder management: understands needs, aligns timelines, communicates progress, and follows through to resolution.
• Data control: maintains accurate, complete, and secure information through data validation and controlled access.

Skills

Lifecycle HR ops

Data privacy

Stakeholder mgmt

Process improvement

Education

Bachelor's degree in HR or related field

SHRM-CP or equivalent HR credential

Lean Six Sigma Yellow Belt

Tools

HRIS

Job description

CITADEL Pacific Ltd. in the Philippines seeks a Hire to Retire Specialist to own complex cases, translate requirements into system improvements, and maintain controls across the employee lifecycle.

The role focuses on delivering end-to-end services with a strong emphasis on employee experience and service timelines. Responsibilities include HR master data, HRIS workflows, leave administration, records privacy, reconciliation, SLA monitoring, and process enhancements.