Hire-to-Retire HR Analyst: Operations & Data Quality

CITADEL; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

CITADEL Pacific Ltd. is seeking a Hire to Retire Senior Analyst to independently manage an assigned HR portfolio, resolve non-routine cases, and perform quality checks to ensure accurate and timely service delivery.

The role emphasizes employee experience and adherence to service timelines. Responsibilities include lifecycle administration, HRIS workflows, data privacy, leave management, data integrity, and SLA monitoring, with a focus on continuous process improvements and stakeholder

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, Information Systems, or a related field.
• At least 2 years of relevant experience, including independent processing and exception resolution.
• SHRM-CP or equivalent HR credential; Lean Six Sigma Yellow Belt; Optional advantages.

Responsibilities

• Employee lifecycle administration; HR master data and effective-dated changes; HRIS workflows; leave administration; access coordination; records management and data privacy.
• Reconciliation; exception analysis; quality review; root-cause identification; peer coaching and SLA execution and monitoring.

Skills

Service Delivery

Stakeholder Management

Quality Assurance

Process Improvement

Education

Bachelor's degree in HR/PSY/BA/IS

Tools

HRIS

Job description

CITADEL Pacific Ltd. is seeking a Hire to Retire Senior Analyst to independently manage an assigned HR portfolio, resolve non-routine cases, and perform quality checks to ensure accurate and timely service delivery.

The role emphasizes employee experience and adherence to service timelines. Responsibilities include lifecycle administration, HRIS workflows, data privacy, leave management, data integrity, and SLA monitoring, with a focus on continuous process improvements and stakeholder