HR Helpdesk & Onboarding Administrator (Morning Shift)

Team Global Talent Hub; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Team Global Talent Hub is seeking a People Support Centre Administrator in Taguig. This role provides first-level HR administration across the employee lifecycle, handling enquiries via phone, email, and tickets to ensure timely, accurate responses and a positive employee experience.

You will process lifecycle transactions, support onboarding, maintain HRIS records, and assist with Payroll-related information while upholding data confidentiality in a fast-paced environment.

Qualifications

• Graduate of any business-related course, preferably Human Resources Management.
• 3 to 4 years of experience in an administrative or HR support role, ideally within a shared services or people operations environment.
• Proven experience managing Australian client accounts.
• Exposure to fast-paced, high-volume environments with multiple stakeholders.
• Experience using HR systems and/or case management or ticketing systems is desirable.
• High level of customer service and interpersonal communication skills.
• Strong administrative capability with excellent attention to detail.
• Strong organisational skills with the ability to manage competing priorities.
• Must be willing to work in BGC Taguig City.
• Must be willing to work in a full-time on-site arrangement.
• Must be willing to work in a morning shift.

Responsibilities

• Act as the first point of contact for HR-related enquiries via phone, email, and ticketing systems.
• Provide timely, accurate, and professional responses aligned to HR policies, procedures, and systems.
• Deliver a high standard of customer service to support a positive employee experience.
• Process employee lifecycle transactions including contracts, variations, training requests, and offboarding activities.
• Ensure letters or contracts are generated to the required standard prior to quality check with the PSC Officer.
• Support onboarding activities such as documentation collection and system access coordination.
• Maintain accurate and confidential employee records within HRIS.
• Log, track, and resolve requests using the ticketing platform.
• Escalate complex, sensitive, or specialist matters to the PSC Officer.
• Track escalated enquiries and ensure follow-up and resolution.
• Support Recruitment, Payroll, IT, Marketing, etc., with correct employee information.
• Assist with flow of information required for payroll processing.
• Contribute to improving HR process documentation and training materials.
• Participate in team meetings and service improvement initiatives.
• Support ad-hoc projects and activities across the business as required.

Skills

Customer service

Data accuracy

Communication

MS Office

HRIS systems

Ticketing system

Education

Business degree

Tools

HRIS platforms

Ticketing systems

MS Office

Job description

Team Global Talent Hub is seeking a People Support Centre Administrator in Taguig. This role provides first-level HR administration across the employee lifecycle, handling enquiries via phone, email, and tickets to ensure timely, accurate responses and a positive employee experience.

You will process lifecycle transactions, support onboarding, maintain HRIS records, and assist with Payroll-related information while upholding data confidentiality in a fast-paced environment.