HR Generalist | Parañaque

IBEX Global Solutions (Philippines) Inc.; Parañaque; On-site; PHP 180,000 - 360,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an HR Generalist to support designated sites with professional HR duties, including employee relations, training, onboarding, policy implementation, and employment law compliance.

The role collaborates with senior HR management to ensure effective service delivery. The ideal candidate holds a Bachelor's degree, has at least 6 months in Employee Labor Relations (LR) within a BPO or call center is a plus, and demonstrates excellent interpersonal

Qualifications

• Bachelor's degree required.
• Minimum 6 months in Employee Labor Relations.
• Exposure to LR in a BPO/call center is a plus.
• Background in Employee Engagement is highly desirable.
• Strong written and verbal communication skills.

Responsibilities

• Administers HR plans and procedures; assists in policy development and handbook maintenance.
• Participates in setting department goals, objectives, and systems.
• Administers the compensation program and performance evaluations.
• Maintains affirmative action program and related records and logs.
• Handles employee relations counseling, outplacement, and exit interviews.
• Attends meetings and maintains organization charts and directory.
• Evaluates reports and recommends improvements to efficiency.
• Maintains HRIS records and generates reports.
• Ensures compliance with employment laws and regulations.
• Performs other related duties as required.

Skills

Interpersonal skills

Written communication

Oral communication

Attention to detail

Confidentiality

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

RESPONSIBILITIES:

The human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting designated sites. This position carries out responsibilities in the following functional areas: employee relations, training, performance management, on boarding, policy implementation, affirmative action and employment law compliance.

Essential Functions

1. Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.

2. Participates in developing department goals, objectives and systems.

3. Administers the compensation program; monitors the performance evaluation program and revises as necessary.

4. Develops and maintains affirmative action program; maintain other records, reports and logs to conform to regulations.

5. Handles employee relations counseling, outplacement counseling and exit interviewing.

6. Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.

7. Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.

8. Maintains human resource information system records and compiles reports from the database.

9. Maintains compliance with federal and state regulations concerning employment.

10. Performs other related duties as required and assigned.

Requirements:

• Bachelor's Degree

• At least 6 months of related experience specializing in Employee Labor Relations is required. Exposure in handling LR for a BPO or Call Center company is a plus

• Background in Employee Engagement is highly desired.

• With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes

• Proficient personal computer skills, including Microsoft Office.

• Excellent interpersonal, written, and oral communication skills

• Sound comprehension skills

• Ability to maintain the highest level of confidentiality.

• Ability to complete work with a high level of accuracy and attention to detail.

• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.

• Ability to work in permanent graveyard shift