HR Generalist: Employee Relations & HRIS Specialist

Ibex Inc.; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Ibex Inc. is seeking an HR Generalist to support a customer contact center located in the Philippines. The role covers employee relations, benefits administration, performance management and HR policy compliance, with a focus on the full employment lifecycle.

You will partner with the HR Manager and site leadership to deliver training, manage leave and safety programs, and ensure accurate HRIS records. The ideal candidate has a college degree in HR or related field and at least two years of HR

Qualifications

• College degree in HR, Psychology, Business, or related field strongly preferred.
• Two years of experience in Human Resources focused on employee relations and administration of multiple HR disciplines; HR certifications helpful.
• Experience in telecommunications, call center, or customer service industry or in retail/hospitality with many employees preferred.

Responsibilities

• Primarily supports a specific client group providing guidance to management and employees on HR issues and administers HR policies and procedures.
• Supports onboarding of new employees and administers leave management, workplace safety, benefits, performance management, HRIS, and employee records.
• Ensures legal compliance and provides HR-related training and development for management; supports initiatives related to employee engagement and retention.

Skills

Employee relations

HR policies

Confidentiality

Microsoft Office

Education

College degree in HR or related field

Tools

HRIS

Microsoft Office

Job description

Ibex Inc. is seeking an HR Generalist to support a customer contact center located in the Philippines. The role covers employee relations, benefits administration, performance management and HR policy compliance, with a focus on the full employment lifecycle.

You will partner with the HR Manager and site leadership to deliver training, manage leave and safety programs, and ensure accurate HRIS records. The ideal candidate has a college degree in HR or related field and at least two years of HR