HR Generalist — Employee Relations & Compliance Partner

IBEX Global Solutions (Philippines) Inc.; Parañaque; On-site; PHP 420,000 - 640,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. seeks an HR Generalist to lead and support HR functions for a customer contact center location. The role covers employee relations, benefits administration, performance management, safety, compliance, and more across the employee lifecycle.

Responsibilities include onboarding new hires, administering HR policies, and partnering with management to drive engagement and retention. Strong communication, discretion, and HRIS proficiency are essential.

Qualifications

• College degree in HR, Psychology, Business, or related field strongly preferred.
• Two years of experience in HR focused on employee relations and administration of multiple HR disciplines; HR certifications helpful.
• Experience in telecommunications, call center, or customer service industry supporting many employees preferred.
• Knowledge of HR policies, compliance, performance management, and employee records management.

Responsibilities

• Supports a specific client group with guidance on HR issues and administration of HR policies.
• Partners with Recruiting, Training, and Operations for onboarding and policy administration; conducts New Employee Orientation sessions.
• Manages employee lifecycle programs including leave, safety, benefits, performance, HRIS, and records; ensures legal compliance.

Skills

HR generalist knowledge

Employee relations

HRIS management

Policy administration

Education

Bachelor's in HR/related field

Tools

Microsoft Office

HRIS systems

Job description

IBEX Global Solutions (Philippines) Inc. seeks an HR Generalist to lead and support HR functions for a customer contact center location. The role covers employee relations, benefits administration, performance management, safety, compliance, and more across the employee lifecycle.

Responsibilities include onboarding new hires, administering HR policies, and partnering with management to drive engagement and retention. Strong communication, discretion, and HRIS proficiency are essential.