HR & Employee Support Specialist (Hybrid, Makati)

Pride Global; Philippines; Ibrido; PHP 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Pride Global is seeking a Customer Support Specialist – HR Services to support US and EMEA employees from their Ayala Avenue, Makati City office. The role involves handling inquiries via calls and emails, assisting with payroll and HR-related tasks, and ensuring a smooth onboarding and offboarding experience.

The ideal candidate will have strong English communication, excellent customer service, and the ability to coordinate across teams to resolve issues promptly.

Competenze

• Experience in customer service, HR support, or employee engagement.
• Excellent English communication skills, both verbal and written.
• Experience with ATS tools such as JobDiva is a plus.

Mansioni

• Handle calls and emails from US and EMEA employees.
• Assist with payroll, benefits, timesheets, and other HR-related concerns.
• Coordinate with internal teams to resolve employee issues promptly.
• Support onboarding, assignment updates, contract renewals, and offboarding.
• Monitor employee credentials and compliance requirements.
• Maintain accurate employee records and document interactions in HR systems.
• Provide timely follow-ups to ensure a positive employee experience.

Conoscenze

Customer service

HR support

English communication

Interpersonal skills

Problem-solving

Team collaboration

Adaptability

Strumenti

JobDiva ATS

Descrizione del lavoro

Pride Global is seeking a Customer Support Specialist – HR Services to support US and EMEA employees from their Ayala Avenue, Makati City office. The role involves handling inquiries via calls and emails, assisting with payroll and HR-related tasks, and ensuring a smooth onboarding and offboarding experience.

The ideal candidate will have strong English communication, excellent customer service, and the ability to coordinate across teams to resolve issues promptly.