Customer Support Specialist HR Services

Pride Global; Philippines; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Pride Global is seeking a Customer Support Specialist – HR Services to support US and EMEA employees from their Ayala Avenue, Makati City office. The role involves handling inquiries via calls and emails, assisting with payroll and HR-related tasks, and ensuring a smooth onboarding and offboarding experience.

The ideal candidate will have strong English communication, excellent customer service, and the ability to coordinate across teams to resolve issues promptly.

Qualifications

• Experience in customer service, HR support, or employee engagement.
• Excellent English communication skills, both verbal and written.
• Experience with ATS tools such as JobDiva is a plus.

Responsibilities

• Handle calls and emails from US and EMEA employees.
• Assist with payroll, benefits, timesheets, and other HR-related concerns.
• Coordinate with internal teams to resolve employee issues promptly.
• Support onboarding, assignment updates, contract renewals, and offboarding.
• Monitor employee credentials and compliance requirements.
• Maintain accurate employee records and document interactions in HR systems.
• Provide timely follow-ups to ensure a positive employee experience.

Skills

Customer service

HR support

English communication

Interpersonal skills

Problem-solving

Team collaboration

Adaptability

Tools

JobDiva ATS

Job description

Customer Support Specialist – HR Services

Location: Ayala Avenue, Makati City (Onsite Training, Hybrid after training)

Shift: Rotational shifts, changing every 3 months

About the Role:

We are looking for a customer service-oriented HR & Employee Support Specialist to assist our US and EMEA employees. The ideal candidate has excellent communication skills, a passion for helping people, and experience handling employee inquiries and HR-related concerns.

Key Responsibilities:

• Handle calls and emails from US and EMEA employees.
• Assist with payroll, benefits, timesheets, and other HR-related concerns.
• Coordinate with internal teams to resolve employee issues promptly.
• Support onboarding, assignment updates, contract renewals, and offboarding.
• Monitor employee credentials and compliance requirements.
• Maintain accurate employee records and document interactions in HR systems.
• Provide timely follow-ups to ensure a positive employee experience.

Qualifications:

• Experience in customer service, HR support, or employee engagement.
• Excellent English communication skills, both verbal and written.
• Strong problem-solving and interpersonal skills.
• Experience with ATS tools such as JobDiva is a plus.
• Willingness to work Hybrid in Ayala Avenue, Makati.
• Willingness to work rotational shifts that change every three months to support US and EMEA employees.

If you enjoy helping people and delivering excellent customer service, we'd love to have you on our team!