HR Employee Relation Supervisor

Cygnific Manila; Philippines; On-site; PHP 600,000 - 720,000; Full time

Job summary

Cygnific Manila is seeking an HR Employee Relation Specialist (Supervisor) to support the HR Manager across employee engagement, relations, benefits, and HRIS maintenance. The role drives daily HR operations, ensuring compliance and optimal performance within a fast-paced BPO environment.

The ideal candidate has 3+ years in HR employee relations, a strong labor-law background, and is proficient in English (B2).

Qualifications

• Bachelor's degree in HR/psychology or related field required.
• 3+ years in Employee Relation HR facets within BPO industry.
• Strong background in labor laws, engagement, relations, benefits and HRIS.
• English proficiency at B2 level or higher.
• Willing to work shifting schedules to meet client needs.
• Onsite work in Makati City with team leadership experience.

Responsibilities

• Oversee employee engagement activities and lead company-wide events.
• Review and update policies, employment contracts, and sanctions as needed.
• Administer benefits and monitor processing timelines.
• Maintain HRIS: timekeeping, profiles, workflows, and reporting.
• Support HR Manager and supervise team to ensure HR operations run smoothly.

Skills

Employee relations

HRIS administration

Timekeeping

People management

English proficiency (B2)

Education

Bachelor's degree in HR or Psychology

Job description

Job Summary

We are looking for a HR Employee Relation Specialist (Supervisor) that supports the HR Manager and the department by overseeing his/her assigned facets such as but not limited to employee engagement, employee relations, benefits administration, and Human Resources Information System (HRIS) maintenance. He/she plays a key role in steering the daily HR operations to enable optimal performance in operations and help achieve overall organizational success.

Key Responsibilities

Employee Engagement

• Oversee end-to-end process of employee engagement activities.
• Lead and assist during company-wide events.
• Contacting suppliers and/or providers.

Employee Relations

• Review, create, and update company policies in coordination with HR Manager/Management Team.
• Review, create, and update employment contracts when necessary.
• Monitor and ensure that company policies are being strictly implemented.
• Issue necessary Memos and sanctions for offenses.
• Termination of employment contracts.
• Conducts employee counselling when necessary.
• Preparing and submission of FTE/Attrition monthly reports to HR Manager.

Benefits Administration

• Review benefits policies, guidelines and processes on availment, and administration procedures.
• Handles escalations in processing of benefits.
• Monitor turnaround time in processing of benefits.

Human Resources Information System Administration

• Assist on updating necessary manuals/processes together with system provider and HR Assistant for timekeeping.
• Manages both HR and Admin portals for HRIS.
• Train employees regarding HRIS features and updates.
• Update employee profiles for changes/movements.
• Uploads work and rest day schedules of employees.
• Update approvers’ workflow.
• Creation of new teams when necessary.
• Approval of manual time logs and official business trip forms of employees.
• Troubleshoot employee timekeeping concerns.
• Coordinate or elevate questions/concerns with service provider.

Qualifications/Must-haves (Skills and Competencies)

1. Preferably a Bachelor's Degree in Human Resources and/or Psychology or related field.
2. At least 3 years of experience in Employee Relation HR facets in the BPO industry as a HR Employee Relation Specialist. (Required)
3. With strong background in labor laws, employee engagement, employee relations, benefits administration, time keeping and HRIS Administration.
4. With at least B2 level in English Language Proficiency.
5. Foundation in human resources operations, concepts, strategies, and processes.
6. Must be willing to work on shifting schedule including holiday duties to meet both internal and external customers' need for support. (Mon-Fri shift or Tue-Sat shift - both have 5-working days in a week with different starting shifts)
7. Must be willing to work onsite: Makati City.
8. Strong work ethics/values: Integrity, Initiative, and Reliability.
9. Able to work in a fast-paced working environment.
10. Has an experience in leading a team.
11. Can start ASAP