HR Director

EnableSME, Inc.; Pasig; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Laptop provided

Office Pasig

Profit-sharing

Learning & development

Job summary

enablesGROUP is seeking an experienced HR Director to steer enterprise-wide human capital initiatives across its 24/7 BPO operations in the Philippines. You will lead HR Operations, TA, L&D, ER/LR, Facilities, and HR Tech, advancing the people strategy and culture across the organization.

The role requires deep knowledge of Philippine labor law, multi-site leadership, and a track record of building high-performance teams in a fast-paced environment.

Qualifications

• Minimum 8–10+ years in HR leadership, with 5+ years in senior roles in a BPO/IT-BPM within the Philippines.
• Bachelor’s degree in HR, Psychology, Business, or related field; Master’s in Industrial Relations/Organizational Psychology or JD is a distinct advantage.

Responsibilities

• Develop and execute the organization’s Human Capital Strategy aligned with expansion and profitability.
• Lead Labor Relations, compliance with Philippine labor law, and DOLE/NLRC proceedings.
• Oversee HRIS, ATS, payroll integration, and analytics to drive workforce insights.
• Manage HR Operations, TA, L&D, ER/LR, Admin, Facilities, and HR Tech in a 24/7 setting.
• Drive compensation design, benefits, and employee experience initiatives.

Skills

HR leadership

BPO/IT-BPM

Labor law

HRIS

ATS

Payroll systems

People management

Education

Bachelor’s degree

Master’s degree advantageous

Tools

HRIS platforms

ATS

Job description

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 20 leave credits for vacation and emergency.
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: HR Director

Work Schedule: Monday to Friday, 6:00 AM to 3:00 PM PH Time (Onsite)

As the HR Director, you will serve as a member of the Executive Leadership Team and act as the chief custodian of enablesGROUP's people strategy, culture, workforce capability, and organizational effectiveness. You will drive enterprise-wide human capital initiatives that directly support business growth, operational excellence, client satisfaction, profitability, and workforce sustainability.

You will lead HR Operations, Talent Acquisition (TA), Learning & Development (L&D), Employee/Labor Relations (ER/LR), Facilities & Office Administration, and HR Tech Transformation across our 24/7 BPO operations.

Key Responsibilities

1. Strategic HR Business Partnership & People Culture

• Develop and execute the organization's Human Capital Strategy aligned with business expansion plans, revenue growth, EBITDA objectives, and operational excellence.
• Serve as strategic advisor to executive leadership on workforce planning, succession planning, leadership capability, and organizational effectiveness.
• Champion a high-performance culture built on accountability, engagement, continuous improvement, and customer centricity.
• Lead change management initiatives and leadership development frameworks.
• Direct end-to-end HR strategies aligned with enablesGROUP's client Service Level Agreements (SLAs), operational expansion, billable headroom, and revenue targets.
• Serve as the chief culture strategist, implementing data-driven employee engagement programs that directly mitigate attrition.
• Partner directly with Operations Directors to optimize shrinkage, ramp times, and attendance reliability across all enablesGROUP's accounts.

2. Labor Relations & Statutory Compliance

• Oversee all Labor and Employee Relations, ensuring strict adherence to the Philippine Labor Code, DOLE guidelines, BOSH standards, and local tax/statutory regulations.
• Serve as the executive escalation point for administrative hearings, progressive discipline, labor disputes, and DOLE/NLRC proceedings.
• Maintain clear corporate governance, updating enablesGROUP Employee Handbooks and operating policies to protect the business from legal liabilities.
• Lead enterprise recruitment strategies supporting high-volume hiring requirements and leadership recruitment.
• Own key metrics: Time-to-Fill, Cost-per-Hire, Quality-of-Hire, New Hire Retention, and Offer Acceptance Rate.
• Oversee L&D and Nesting/Training frameworks to accelerate time-to-productivity for new hires and build continuous leadership pipelines for Team Leaders and Operations Managers.
• Establish enterprise learning and succession planning programs.
• Improve leadership readiness and internal promotion rates.

4. HRIS, Process Automation & Analytics

• Drive HR transformation by selecting, implementing, or optimizing enterprise HRIS platform workflows and Applicant Tracking Systems (ATS).
• Monitor attrition, engagement, workforce productivity, and headcount forecasts.
• Eliminate manual floor processes by automating leave management, timekeeping, payroll inputs, and onboarding workflows.
• Leverage dashboards to deliver real-time predictive analytics on floor health, attrition trends, and workforce risk to executive stakeholders.

5. Compensation, Rewards & Total Employee Experience

• Lead compensation benchmarking, job architecture, rewards, and benefits strategies.

6. Facilities & Office Administration

• Manage enterprise site operations, office admin, physical security, asset management, and vendor contracts to ensure 100% operational uptime across enablesGROUP's 24/7 facilities.
• Lead disaster recovery/business continuity plans (BCP).

Required Qualifications

• Experience: Minimum 8–10+ years of progressive HR leadership experience, with at least 5 years in a Senior HR Manager, AVP, or Director role within a BPO/IT-BPM environment in the Philippines.
• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field. Master’s Degree in Industrial Relations / Organizational Psychology or a Juris Doctor (JD) background is a distinct advantage.
• BPO Mastery: Proven experience managing 1,000+ FTE operations across multi-shift, high-volume, 24/7 environments.
• HR Tech & Automation: Hands‑on experience executing HRIS implementations, ATS workflow engineering, and payroll system integrations.
• Labor Expertise: Deep mastery of Philippine Labor Law, DOLE audits, administrative case handling, and workplace safety compliance.
• Leadership: Demonstrated history of managing multidisciplinary teams (HR, TA, L&D, ER, Admin, Facilities) simultaneously.

Core Skills & Competencies

• BPO Metrics Fluency: Expert understanding of shrinkage, attrition (0–30, 60, 90 days), ramp time, billable hours, and capacity planning.
• HR Systems & Tools: Advanced proficiency in HRIS/ATS platforms and HR analytics tools.
• Labor Law & Due Process: Expert capability in drafting Notice to Explain (NTE), leading administrative hearings, and mitigating legal risk under DOLE guidelines.
• Facilities & Admin Management: Strong oversight of lease negotiations, security protocols, vendor SLAs, asset management, and Business Continuity Planning (BCP).
• Compensation & Benefits Design: Expertise in salary structuring, job leveling, market benchmarking, and fringe/flexible benefits design.

Soft & Strategic Leadership Skills

• Strategic Business Partnership: Ability to interface directly with CEOs, COOs, and Client Account Directors to align HR strategy with commercial goals.
• Culture & Change Management: Proven track record as a people and culture champion who drives floor engagement and organizational change seamlessly.
• Executive Communication: High-impact presentation, negotiation, and stakeholder management skills.
• Crisis Management & Agility: Strong decision-making capability under pressure in fast-paced, high-volume floor environments.