HR Business Partner: ER Leader for Night-Shift Ops

Private Advertiser; Philippines; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Private Advertiser in Manila seeks a hands-on HR Business Partner to support a fast-paced night-shift BPO workforce, focusing on Employee Relations, performance management, engagement, and the employee experience.

You will partner with leaders to manage end-to-end ER cases, ensure due process, and maintain accurate records while driving retention, coaching, and HR guidance in a 24x7 environment. Pasay City hybrid setup (2–3 days onsite) is required.

Qualifications

• Bachelor’s degree required; postgraduate qualification in HR, Psychology, or Business preferred.
• 10 years of HR experience with a hands-on Employee Relations background.
• Experience handling ER cases in BPO/shared services/operations environments.
• Strong knowledge of Philippine labor laws, due process, and compliance.
• Ability to operate in fast-paced, high-volume, 24x7 work environments.
• Experience supporting night-shift operations is highly preferred.
• Willingness to work in Pasay City under a hybrid setup (2–3 days onsite per week).

Responsibilities

• Act as the primary HR partner to leaders and employees across the full lifecycle.
• Lead and manage end-to-end Employee Relations cases, including investigations.
• Ensure due process and maintain thorough documentation for ER and separations.
• Analyze ER trends and implement proactive interventions.
• Provide practical, business-aligned HR guidance in a 24x7 BPO environment.
• Support performance management processes, including goals, coaching, and PIPs.
• Drive employee engagement and retention initiatives for night-shift workforce.
• Monitor people metrics and deliver insights to stakeholders.
• Collaborate with TA, Rewards, L&D, HR Ops to implement HR programs.

Skills

Employee Relations

HR partnering

Performance management

Education

Bachelor's degree

Postgraduate HR/ Psychology/ Business

Job description

Private Advertiser in Manila seeks a hands-on HR Business Partner to support a fast-paced night-shift BPO workforce, focusing on Employee Relations, performance management, engagement, and the employee experience.

You will partner with leaders to manage end-to-end ER cases, ensure due process, and maintain accurate records while driving retention, coaching, and HR guidance in a 24x7 environment. Pasay City hybrid setup (2–3 days onsite) is required.