HR Business Partner - Associate Manager Level (BPO Background)

EXL Service Philippines, Inc.; Cebu City; Hybrid; PHP 2,000,000 - 3,000,000; Full time

Job summary

EXL Service Philippines, Inc. is seeking an Associate Manager, HR Business Partner to align people strategies with business goals for the Strategic Growth Unit's healthcare businesses in the Philippines. The role drives talent management, retention, organizational effectiveness and employee experience across the full lifecycle.

This is a hybrid role with in-office work two days per week in Cebu. You will partner with senior leaders to implement workforce planning, succession planning and

Qualifications

• Bachelor's degree, HR-related certification or equivalent qualification.
• 10+ years of HR experience, ideally in the BPO industry.
• At least 6 years of experience as an HR Business Partner.
• Healthcare services knowledge or experience.
• Expertise in talent management, employee relations, organizational design and change management.
• Strong business acumen and the ability to understand and contribute to business strategy.
• Excellent communication, influencing, coaching and stakeholder relationship-building skills.
• Experience using HR analytics, including reporting, attrition and retention analysis, and engagement insights, to support decision-making.
• Deep knowledge of local labor laws and HR compliance requirements.
• Demonstrated ability to manage multiple priorities and deliver impactful results.
• Strong attention to detail, openness to feedback and a commitment to continuous learning.
• Availability to work flexible hours, including mid to late shifts based on business needs.
• Commitment to customer centricity, integrity, teamwork and collaboration.

Responsibilities

• Partner with senior leaders to align HR strategies with business goals, including workforce planning and organizational design.
• Act as a trusted adviser to leadership by providing insights on talent trends and workforce challenges.
• Lead change management initiatives that support business transformation.
• Drive end-to-end talent management processes, including performance management and leadership development.
• Collaborate with Learning and Development teams to close skill gaps and future capability needs.
• Identify high-potential talent and implement retention and growth strategies.
• Design and execute initiatives to improve employee engagement and inclusion.
• Partner with leadership to foster a positive work environment aligned with company values.
• Support employees by addressing concerns and maintaining confidentiality.
• Ensure compliance with local labor laws, company policies and regulatory requirements.
• Collaborate with HR centers of excellence to implement consistent policies across the organization.
• Use HR analytics to identify trends and inform decision-making.
• Partner with Total Rewards teams to support competitive pay structures and compensation reviews.

Skills

Talent management

Employee relations

Organizational design

Change management

HR analytics

Stakeholder management

Communication skills

Business acumen

Adaptability

Coaching

Education

Bachelor's degree or HR certification

Job description

About the role

The Associate Manager, HR Business Partner will align people strategies with business objectives across the Strategic Growth Unit's healthcare businesses in the Philippines. The role will drive talent management, employee retention, organizational effectiveness and employee experience while providing expert HR guidance across the full employee lifecycle. This is a hybrid position requiring a minimum of two days per week in the office in Cebu, with mid to late shifts depending on business needs.

Key responsibilities

• Partner with senior leaders to align HR strategies with business goals, including workforce planning, succession planning and organizational design.

• Act as a trusted adviser to leadership by providing insights on talent trends, workforce challenges and solutions that enhance employee experience and performance.

• Lead change management initiatives that support business transformation.

• Drive end-to-end talent management processes, including performance management, leadership development and career progression.

• Collaborate with Learning and Development teams to design and implement programmed that address skill gaps and future capability needs.

• Identify high-potential talent and implement retention and growth strategies.

• Design and execute initiatives that improve employee engagement, support inclusion and advance Diversity, Equity and Inclusion goals.

• Partner with leadership to foster a positive work environment aligned with company values.

• Support employees by addressing concerns and resolving issues while maintaining confidentiality.

• Ensure compliance with local labor laws, company policies and regulatory requirements.

• Collaborate with HR centers of excellence to implement consistent policies and programmed across the organization.

• Use HR analytics to identify trends, provide insights and inform decision-making.

• Partner with Total Rewards teams to support competitive and equitable pay structures.

• Support managers with compensation reviews, ensuring alignment with performance and market benchmarks.

What we're looking for

• Bachelor's degree, HR-related certification or equivalent qualification.

• At least 10 years of HR experience, ideally in the BPO industry.

• At least 6 years of experience as an HR Business Partner.

• Healthcare services knowledge or experience.

• Expertise in talent management, employee relations, organizational design and change management.

• Strong business acumen and the ability to understand and contribute to business strategy.

• Excellent communication, influencing, coaching and stakeholder relationship-building skills.

• Ability to work effectively and demonstrate agility in a fast-moving environment.

• Experience using HR analytics, including reporting, attrition and retention analysis, and engagement insights, to support decision-making.

• Deep knowledge of local labor laws and HR compliance requirements.

• Demonstrated ability to manage multiple priorities and deliver impactful results.

• Strong attention to detail, openness to feedback and a commitment to continuous learning.

• Availability to work flexible hours, including mid to late shifts based on business needs.

• Commitment to customer centricity, integrity, teamwork and collaboration.