QA Analysts| HCM

Recruitify_HR; Quezon City; On-site; PHP 426,535 - 510,904; Full time

Job summary

A recruitment firm is seeking an Operations Team Leader to manage client engagements in Quezon City. The role requires a Bachelor's degree and at least 2 years as a QA Analyst, with specific experience in HCM software. Responsibilities include leading a team, ensuring deliverable quality, and collaborating across departments. This position offers an on-site setup and up to a 42k package. Strong analytical and coaching skills are essential to succeed in this supportive BPO environment.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical.
• Must have BPO experience.

Responsibilities

• Lead complex client engagements and coordinate internal teams.
• Provide excellent customer service and identify client needs.
• Implement and oversee the quality of deliverables.

Skills

Analytical mindset

Process-driven approach

Root cause analysis

Coaching teams

Strong collaboration skills

Education

Bachelor's degree

Tools

Workday

Kronos

ADP

SAP

Oracle

Job description

Position

Operations – Team Leader – HCM

Location

Eastwood, Quezon City

Salary

Up to 42k package

Work Setup

On-site

Work Shift

Shifting

Your Day-to-Day

• Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
• Provide excellent customer service and identify client needs.
• Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
• Participate in proposal development for business opportunities.
• Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
• Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
• Conduct root cause analyses and build corresponding action plans.
• Coach associates to meet KPIs and performance metrics.
• Manage team attrition and engagement.
• Collaborate with Recruitment, Training, Quality, Workforce, and HR to improve profiling and performance.
• Perform any other tasks assigned by leadership.
• Support the transition and stabilization of a new account, including readiness activities, pilot operations, and workflow implementation.
• Assist in developing SOPs, workflows, call flows, and operational documentation required for a new program launch.
• Help drive Train-the-Trainer (TTT) readiness, calibration sessions, and process mapping with Training and Quality.
• Participate in WFM alignment discussions for staffing models, nesting strategies, and early‑stage performance governance.
• Ensure pilot teams maintain documentation accuracy essential for audit and compliance related to HR, Payroll, and SaaS environments.

Qualifications

• Bachelors degree preferred.
• Minimum 2 years of experience as a QA Analyst
• Experience in supporting HCM accounts (Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical (must have)
• Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.
• Strong analytical, results‑oriented, and process‑driven mindset.
• Experience supporting new account launches, workflow stabilization, or transition projects.
• Demonstrated ability to coach teams in a high‑visibility, fast‑scaling pilot account.
• Ability to document processes accurately and ensure compliance with client expectations.
• Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).
• Competent in root cause analysis, performance management, and data‑driven decision‑making.
• Strong collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp‑up.
• Strong written and verbal communication skills, especially for client‑facing reporting and updates.
• Able to adapt quickly to evolving client requirements, especially during the stabilization period.
• Must have BPO experience